Job Description

Join our team as a Service Manager and take the lead in managing our Heating and Plumbing service operations!

We're seeking a dedicated professional who thrives in a fast-paced environment and is passionate about elevating service standards, driving team success, and embedding our core values into every aspect of our business.

Key Responsibilities

Job Efficiency:

Oversee day-to-day job flow, making sure scheduling and dispatch run smoothly and efficiently.

Performance Improvement:

Track key metrics like conversion rates, average ticket size, and membership sales, coaching team members to improve performance call by call.

Team Coordination:

Manage staffing, schedules, and daily responsibilities to keep the team running at full productivity.

Quality Assurance:

Help reduce callbacks by maintaining high work standards and setting up strong follow-up systems.

Training & Growth:

Lead training efforts for field experts, supporting their skill development and long-term career growth.

Sales Focus:

Encourage membership and service sales by building trust with customers and helping the team meet their goals.

Check-Ins & Reviews:

Meet regularly with team members to review performance, set goals, and support continuous improvement.

Company Culture:

Keep the company’s core values front and center in everything, decisions, service, and team leadership.

Accountability:

Hold consistent check-ins to keep expectations clear, highlight wins, and coach where needed.

Hiring & Reporting:

Lead recruitment efforts and provide regular updates to ownership to stay aligned on team needs and performance.

Who we are

We started with just one guy and a truck doing Plumbing and Heating work. Today we are a company of over 20 people, aggressively growing towards DOMINATING the Juneau, Alaska market with Heating, Plumbing, Drain Cleaning, Bathroom Upgrades, and More!

As owners, we don’t pad our pockets, spending money on big vacation homes. Instead, we invest in our company, our tribe, and our future growth. We don’t want to be the boss forever. We want tribe members to take our jobs someday. In the last couple of years year alone, we’ve grown more than ever:

• We have built a highly visible and larger headquarters in Juneau
• Added over 10 new All American Team members
• Added 5 new vans to add to our growing fleet
• Invested more in marketing than ever for consistent leads and ensuring slow seasons don’t exist

We serve our clients relentlessly and we help others, too we’re strong supporters of various school programs, and veteran causes.

What We Offer

• Competitive salary and performance bonuses
• Opportunities for professional growth and advancement
• Supportive team environment
• Comprehensive benefits package

? Your birthday is a paid day off

? Paid training and paid trips around the country for the best opportunities

? Health Reimbursement Account

? IRA match

? Bonus/Incentive plans

? Paid uniforms

? Boot allowance

? Paid holidays and vacations

? Paid sick time

? Medivac Insurance

? Family Fitness Program

? Quarterly Company Outings: family beach day, fall community event, barbeques, and holiday parties!

? Company Contests - Win gift cards, cash, days off, and more!

? A clearly laid out path to build the life-long career you want to build (including paid education and opportunities to advance)

Requirements

• Proven experience in a managerial role for a minimum of 2 years
• Industry experience is great but not a requirement
• Excellent leadership and communication skills
• Ability to work under pressure and manage multiple tasks
• Skilled in coaching, mentoring, and performance management
• Strong customer service mindset with a focus on experience and satisfaction
• Organized and detail-oriented with strong time management skills
• Ability to work full-time with flexible hours, including occasional on-call or emergency support
• Must be able to visit job sites and support field work if needed
• Valid driver's license with clean driving record
• A background check and a drug screening