• Perform an accurate and timely daily audit of revenue generated by the hotel and retail outlets.
• Prepare financial reports and distribute them to the appropriate managers.
• Generate backup reports and analyze discrepancies, rate variations, and credit reports.
• Complete assigned Night Audit shift checklist tasks and end-of-day procedures.
• Control the issuance and tracking of sensitive forms and proprietary documents.
• Read, analyze, and interpret financial reports and related documents.

• Execute prompt, courteous, and accurate guest check-in and check-out.
• Answer telephones and respond appropriately to guest requests.
• Address guest questions or concerns regarding hotel rooms, rates, and services.
• Respond to guest requests and follow through to help ensure needs and expectations are met.
• Handle guest compliments and complaints professionally and take appropriate action within the scope of the role.
• Promote participation in guest loyalty programs and guest-satisfaction surveys.

• Follow established room inventory and monetary controls.
• Handle cash transactions accurately and maintain a balanced assigned bank.
• Maintain room security through effective key control and established guest-security procedures.
• Provide guest access to safety deposit boxes in accordance with established procedures and maintain required access documentation.
• Ensure guest mail and messages are delivered promptly.
• Maintain a clean, organized, and welcoming lobby and reception desk.

• Respond to reservation requests when Reservations representatives are not available.
• Keep the immediate supervisor promptly and fully informed of unusual activity, significant problems, discrepancies, or other matters of importance.
• Maintain safe working conditions within the department and hotel.
• Complete duties in accordance with company policies, procedures, safety requirements, and applicable local, state, and federal laws and regulations.
• Attend required meetings and perform other duties as assigned by management.
• Project a professional and favorable image of the hotel in all guest and public interactions.

• Communicate effectively with guests, team members, and hotel leadership during the overnight shift.
• Coordinate information and follow-up related to guest requests, room activity, financial discrepancies, and overnight operational needs.
• Work independently while maintaining cooperative and professional relationships with coworkers and other departments.

• At least two years of Night Audit experience.
• One or more years of guest/customer service experience and/or hotel experience preferred.
• High school diploma or equivalent.
• Ability to work effectively alone and without direct supervision while maintaining positive working relationships with coworkers.
• Ability to analyze information, interpret financial reports, identify discrepancies, and make effective judgments.
• Basic mathematical skills and the ability to complete moderately complex calculations accurately.
• Ability to communicate clearly in English with guests and team members.
• Proficiency in Microsoft Word, Outlook, Excel, and hotel property-management systems.
• Strong attention to guest needs and the ability to remain professional during overnight operations and emergency situations.

• Previous hotel Front Desk Office experience.
• Two- or four-year college degree.

• Frequently move throughout the Front Office and hotel during the overnight shift.
• Use a computer keyboard and operate standard office equipment, including telephones, copiers, and computer systems.
• Maintain the hearing and visual ability needed to observe emergency situations and accurately enter information into hotel systems.
• Maintain manual dexterity required for computer and office-equipment use.
• Use Personal Protective Equipment (PPE) when required for work duties that may present a health or safety risk.
• Maintain neat, clean, and professional grooming and appearance standards.

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