Reports To: Emergency Shelter Director

Summary/Objective:

Collaborate with Emergency Shelter Director in developing and implementing program structure and design, ensuring that services are implemented. Responsible for overseeing staff, including assisting with hiring, supervision, scheduling and training, as well as familiarity with the daily operations of My Friend’s House shelter according to Minimum Standards set by DFPS and other funding sources.

Responsible for ensuring agency staff and care providers are properly trained for the completion of their duties and responsibilities concerning training requirements, as well as the upkeep of the quality assurance functions of the agency.

Essential Functions:

• Maintain a working knowledge of Trauma Informed Care, TBRI ®, Normalcy, Cultural Competence, Compassion Fatigue & Self-Care
• Participate as a member of the interdisciplinary team to meet overall needs of all clients. This includes participating in weekly and bi-monthly staffing, as well as contributing positively to the culture of the agency
• Assist with development and help oversee the implementation of program policies, procedures, and objectives

o Apply appropriate techniques and standards in program development and service delivery

o Provide supervision to case management & residential support staff in the implementation of a structured program for residents

o Assist in organizing and implementing schedules including activities & recreation

o Maintain and manage an effective method for ensuring that residents are given the opportunity to provide input/feedback about the shelter program

• Supervision of staff
  • Recruit, interview and assist with selection process of hiring staff
  • Assist with initial training & orientation, semi-annual and annual training, in addition to reviews (90 day and annual reviews)
  • Assist with coordination of continued staff education & training

· Observe and work with staff to ensure appropriate supervision and care is provided to residents in accordance with DFPS mandated minimum standards and agency policy

· Knowledge of Minimum Standards/Licensing regulations

· Work to increase number of residents served monthly

· Participate as part of the On-Call Rotation

· Conduct training for agency staff on a variety of requirements & topics including Contract & Licensing requirements.

· Develop and present training for agency staff and others in accordance with the requirements of the department assigned.

· Maintain a close working relationship with public and private agencies involved in providing training services to staff/care providers, as well as contracted services.

· Accomplish remedial training of agency staff when required to correct identified deficiencies.

· Develop training lesson plans on a variety of relevant topics including Trauma Informed Care, TBRI, Child Abuse & Neglect, Runaway Prevention, Normalcy, etc.

· Maintain staff files, deadlines, training calendar & requirements including communicating what needs to be completed.

· Responsible for the agency’s Quality Assurance & Program Improvement requirements including internal audits & reviews of all agency programs

· Participate in meetings with agency and stakeholders concerning the Quality Assurance and Program Improvement.

· Track required data and complete reports on a variety of Quality Assurance and Program Improvement subjects.

· Ensure Case files are maintained in proper order and according to accreditation and contract requirements. Communicate with agency personnel any concerns related to audits of case files.

· Prepare & communicate Continuous Quality Improvement reports to leadership.

· Additional tasks/responsibilities as deemed appropriate by supervisor, which may include after-hours meetings & events.

Qualifications/Basic Job Requirements:

· Bachelor’s degree in social work (Master’s preferred) or related field with an understanding and experience working within a licensed facility

· Willingness to obtain Licensed Child Care Administrator (LCCA) within one year of hire date

· Minimum one year experience in leadership role with management/supervisory experience in a residential childcare setting

· Minimum of two years of experience working with children in a residential setting or related experience

· Knowledge of issues related to child development, trauma, youth homelessness, abuse, and neglect with at-risk children

· Valid Texas driver’s license with insurance and provide DPS proof of driving record acceptable to agency insurers for the past three (3) years

· Must submit to pre-employment drug screen as well as random drug screens when directed

· Provide a required TB test, within last 60 days, showing employee is free of contagious TB

· Submit to a criminal background check, FBI background check, and Texas HHS background check as required by regulatory agencies

· Effective communication skills, both oral and written; Effective organizational skills; Ability to establish and maintain effective working relationships with other employees and the community, as well as volunteers

· Ability to perform duties with minimal supervision

· At least 21 years of age

· CPR, AED, First Aid and Emergency Behavior Intervention certification must be current, or obtained within 30 days of hire and maintained as required

General Agency Requirements:

• Immediately report any suspected abuse/neglect of a child
• Maintain Licensing credentials as required and attend agency training as needed
• Set high standards of professional, technical, personal conduct and competence for team
• Emphasize safety to keep employee injury to a minimum
• Minimum physical requirements
  • Ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force continuously to move objects and/or people
  • Good depth perception
  • Ability to bend, stoop, twist, turn, reach, lift, carry, pull, climb and kneel with approximately 50% of time spent walking or standing
  • Ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry and combative; in addition to differentiating tone and volumes in conversation
• Knowledge and use of Universal Precautions

· May be required to travel to attend meetings, training, or conduct business off site. Must follow agency travel policies & procedures

· Knowledge of grant requirements/funding sources

· Work with the City House leadership team to uphold the overall mission of City House Inc.

*All positions are funded through state and federal grants and are subject to termination if funding ceases