Reports To: CEO

Supports: Retail Operations, Bakery Production, and People Operations

Job Summary

The Controller is responsible for leading the financial operations of the organization across retail café units and wholesale bakery production. This role oversees accounting, financial reporting, payroll in both union and non-union environments, and the integrity of multi-location inventory and POS systems.

Beyond operational oversight, the Controller serves as a strategic financial partner to senior leadership. The role actively manages banking relationships, cash flow forecasting, and lending compliance, ensuring the company maintains strong financial positioning and liquidity to support growth. The Controller partners with Operations to analyze pricing strategy and menu engineering, evaluating product mix, contribution margins, labor impact, and cost trends to protect and improve profitability across retail and wholesale channels.

This position also supports long-term growth initiatives by providing financial modeling for new café openings, capital investments, production expansion, and market development opportunities. Through disciplined internal controls, margin analysis, and forward-looking financial planning, the Controller helps drive sustainable growth while preserving the financial health and operational excellence of the organization.

Primary Duties & Responsibilities

Financial Leadership & Strategy

Accounting & Financial Reporting

Cost Accounting & Margin Management

Cash Flow & Working Capital

Payroll & Compliance

Internal Controls & Systems

Team Leadership

Key Performance Indicators (KPIs)

Compensation and Work Environment

We offer competitive wages and benefits commensurate with a candidate’s experience and education. This role operates in a combination office and on-site bakery/café environment and may require periodic early morning availability or end-of-month schedule flexibility. The Controller works collaboratively with operations, production, and retail leadership to support informed, data-driven decision-making across the organization.