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Tilefy is looking to hire a reliable, organized, and customer-focused Customer Service / Office Operations Manager to help run the day-to-day inside operations of our business.

This is an in-office, Monday through Friday position, from 8:00 AM to 5:00 PM.

Responsibilities

• Answer incoming phone calls and respond to customer chats
• Provide excellent customer service to customers, vendors, and internal team members
• Process BOLs for shipments
• Process UPS shipments and sample requests
• Maintain internal sample library stock levels
• Monitor and maintain Material Bank stock levels
• Assist with job complaints and help coordinate resolutions
• Support daily office operations and internal communication
• Keep tasks organized and follow through on open items

Ideal Candidate

The ideal candidate has strong customer service experience, office management experience, or experience in a similar inside operations role. They should be dependable, detail-oriented, professional, and comfortable handling multiple responsibilities throughout the day.

Qualifications

• Strong customer service and communication skills
• Office management or administrative experience preferred
• Ability to stay organized and manage daily tasks
• Comfortable answering phones, responding to chats, and assisting customers
• Ability to handle customer concerns professionally
• Dependable, proactive, and team-oriented

Schedule

Monday – Friday
8:00 AM – 5:00 PM
In-office position

About the Role

This is an important inside operations position that supports customers, shipments, samples, inventory, and the internal team. The right person will help keep daily operations running smoothly while delivering a high level of service.

Medical, Dental, and Vision benefits offered, as well as a 401k with employer match.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Occasionally required to stand

• Occasionally required to walk

• Frequently required to sit

• Frequently required to utilize hand and finger dexterity

• Continually required to talk or hear

• Frequently utilize visual acuity to operate equipment, read

technical information, and/or use a keyboard

• Occasionally required to lift/push/carry up to 50 pounds

• Occasionally exposure to outside weather conditions