About Us

Security Products and Solutions Group (SPS) is a leading provider of video management, access control, intrusion, and business intelligence solutions for the security industry. Our team designs, builds, and sells both hardware and software solutions. SPS is a Division of Securitas Technology, which is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience.

We believe in supporting our employees and helping them build careers aligned with their goals and aspirations, and expanding our team, seeking a driven and experienced Product Manager for our Access Control and Intrusion Alarm Systems to lead our next-generation product lines across Core Commercial and enterprise markets.

This role is ideal for someone with both software and hardware experience in the access control and intrusion alarm industry, someone who understands the full product lifecycle of alarm panels, control panels, sensors, communication modules, readers, keypads and their integration with cloud and mobile platforms. This is an opportunity to take ownership of a well-established product line and lead its evolution into the future, shaping innovative, customer-focused solutions that define the next era of security technology for our Sonitrol and PACOM branded solutions.

Position Summary

This position covers the Central U.S. states and requires regular travel throughout this region. The Sales Engineer (SE) is a critical technical resource supporting Regional Sales Managers (RSMs) and the Value-Added Reseller (VAR) channel. The role strengthens the technical capabilities of VAR partners through training, solution design, field support, and hands-on enablement; drives sales growth; ensures successful deployments; and enhances the overall customer and partner experience. The SE focuses on surveillance, access control, cloud, and integrated security solutions and spends approximately 50–60% of time traveling within assigned RSM territories to engage VARs and conduct follow-ups after RSM visits.

Key Responsibilities

1. VAR Engagement & Territory Support

• Travel throughout assigned RSM territories to support newly onboarded and existing VARs, prioritizing regions recently visited by RSMs.
• Meet with VAR partners to strengthen adoption of surveillance, access control, cloud, and integrated security solutions; conduct on-site reviews and capability assessments tailored to each VAR's business needs.

2. Training & Technical Enablement

• Deliver in-person and virtual technical training to VAR sales teams, installation crews, and operations personnel.
• Provide hands-on walkthroughs of system configuration, installation best practices, product features, and cloud platform functionality.
• Identify training gaps and develop tailored technical development plans for VAR partners.

3. Pre-Sales Technical Support

• Support complex opportunities including solution design, system architecture guidance, and bill-of-materials (BOM) validation.
• Participate in customer-facing discovery calls and technical meetings; clearly communicate product value to both technical and non-technical stakeholders.
• Assist with RFP/tender responses, compliance statements, and formal proposal support.

4. Post-Sales, Installation & Field Support

• Serve as a technical escalation point for problematic installations or system failures.
• Provide on-site troubleshooting or remote support as needed; coordinate with internal Support for issues requiring deeper investigation.
• Deliver structured field feedback and improvement recommendations to Product, Engineering, and Support teams.

5. Cloud Services Expertise

• Provide specialized training and onboarding around cloud platforms and connected services.
• Assist VARs in transitioning from traditional system sales to cloud-based recurring revenue models.
• Conduct cloud demos, live walkthroughs, and advanced troubleshooting.

6. Partner Success & Relationship Development

• Build trusted, long-term relationships with VAR owners, technical managers, project leads, and installers.
• Maintain consistent communication with key VAR accounts to monitor projects, identify needs, and elevate technical readiness.
• Support RSMs by surfacing growth opportunities created through improved VAR technical competency.

7. Internal Collaboration, Safety & Compliance

• Serve as the primary technical liaison between customers, VARs, the Sales team, Product, Support, and R&D.
• Provide product improvement insights based on real-world installation and deployment feedback.
• Adhere to company safety, compliance, and operational standards.

Qualifications

• Strongly preferred: Extensive knowledge of 3xLOGIC Vigil VMS and Infinias access control.
• Experience with surveillance systems, VMS/camera platforms, access control systems, cloud-based services, networking, and system integration.
• Strong communication skills with the ability to translate complex technical concepts into practical business value.
• Ability to troubleshoot hardware and software issues in real-world field environments.
• Highly organized and able to manage multiple partner engagements while maintaining significant travel (≈50–60%).
• Advanced technical requirements:
• Networking expertise: TCP/IP, VLANs, VPNs, routing, switching, DNS, DHCP, firewall rules, and secure network architectures.
• Advanced troubleshooting across Windows, Linux, virtualized systems, enterprise networks, and cloud-connected solutions.
• Direct engagement with customer IT and cybersecurity teams to resolve compatibility issues, validate policies, support deployments, and design compliant architectures.
• Deep understanding of cloud platforms, architectures, integrations, API-based workflows, and cloud security models.
• Knowledge of cybersecurity fundamentals: identity management, MFA, encryption, data protection, threat prevention, and secure deployment best practices.
• Experience deploying solutions within enterprise environments requiring strict security controls, documentation, and change-management procedures.

Relevant certifications preferred:

• CompTIA: Network+, Security+, Cloud+
• Cisco: CCNA / CCNP
• Microsoft: Azure Fundamentals / Azure Administrator
• AWS: Cloud Practitioner / Solutions Architect Associate
• Surveillance industry certifications (e.g., ONVIF, VMS, camera systems)

Travel Requirements

Approximately 50–60% travel within assigned RSM territories, focused primarily on visiting and enabling VAR partners.

Success Measures

• Increased VAR technical competency and reduction in installation issues.
• Improved sales velocity and accuracy/forecasting on technically complex opportunities.
• Higher attach rate and adoption of cloud-based services within the VAR network.
• Strong feedback from RSMs and VAR partners regarding responsiveness, expertise, and field impact.
• Positive contribution to customer satisfaction, successful deployments, and long-term partner success.

What We Offer

• Competitive compensation and performance-based bonuses
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Generous PTO and holiday policy
• Hybrid and Remote flexibility and travel opportunities to customers, partners and industry events

Ready to help shape the future of security?
Apply now and join a team where innovation, reliability, and customer trust come first.