Are you passionate about making a real difference? Do you thrive in leadership roles where you can inspire others and manage operations seamlessly? Guidewire, Inc. is seeking a dedicated Residential Program Manager to oversee the daily operations of our residential programs. This is a full time (40 hour) exempt position in Springfield, MA. If you're ready to lead with purpose, collaborate with an amazing team, and support the individuals we serve, this role is for you!

As a Residential Program Manager, you will be at the heart of ensuring our programs run smoothly and effectively, while also leading and developing a strong, engaged team.

• Oversee Daily Operations: Directly supervise, evaluate, and monitor every aspect of the residential program, ensuring its success.
• Handle Emergencies: Respond swiftly to emergencies, acting as the primary leader during critical moments.
• Ensure Goals Are Met: Take responsibility for making sure individual service goals (ISP/IAP/IEP) for those we support are achieved.
• Manage Shifts: Ensure all shifts are covered according to the site profile, ensuring no gaps in support.
• Be On-Call: Participate in a 24-hour on-call phone rotation, offering guidance during urgent situations.

• Lead by Example: Supervise and mentor staff while reinforcing Positive Behavioral Supports (PBS) and agency values.
• Recruit and Develop Talent: Interview, hire, and ensure new staff are thoroughly oriented, trained, and integrated into our culture.
• Build Schedules: Create and oversee daily/weekly staff schedules and responsibilities to ensure smooth operations.
• Provide Feedback: Regularly evaluate staff performance, offering constructive feedback, and recognizing great work based on data collection.
• Evaluate and Grow Your Team: Complete performance evaluations on time and approve staff hours via ADP.

• Keep Things Running Smoothly: Ensure that the program maintains a preventative maintenance approach, including regular upkeep of agency vehicles and program spaces.
• Safety First: Promote the health and safety of residents by maintaining a clean, safe environment that complies with all health and safety regulations.
• Report Maintenance Needs: Work closely with the Facilities Director to ensure timely maintenance and repairs for both program sites and vehicles.

• Data Management: Ensure all PBS data is accurate, timely, and complete for review and use.
• Compliance: Ensure all agency, DDS, DMH, DCF, MRC, and MAP standards are met consistently, with no exceptions.
• Financial Accountability: Oversee program and individual finances, ensuring everything is properly accounted for and managed within budgetary parameters, including controlling overtime.
• Policies and Procedures: Stay updated on and enforce all agency policies and procedures to ensure the program operates at its best.

• Education/Experience: Bachelor’s degree or 4 years’ management experience in human services or a related field (preferred).
• Passion for PBS: Willingness to learn and apply Positive Behavioral Supports to help us meet our program goals.
• Residential Experience: Previous experience working with individuals with disabilities in residential settings (preferred).
• Communication Skills: Strong written and verbal communication skills to effectively manage staff and operations.
• Teamwork & Independence: Ability to work independently and collaborate as part of a team.
• Tech-Savvy: Familiarity with Microsoft Office programs (Outlook, Word, Excel, PowerPoint).
• Professionalism & Confidentiality: Demonstrated ability to maintain confidentiality and professionalism at all times.
• Non-Profit Experience: Experience working for a non-profit organization is a plus!

• Valid driver’s license and driving record that meets agency insurability and policy requirements
• Reliable transportation
• Ability to successfully pass CORI and fingerprint-based background checks

Salary range: $50,349 – $54,020 annually, based on experience and qualifications

Site 619

• Health, vision, dental & Life Insurance
• Short-term & Long-Term disability insurance
• 401 (K) retirement plan (with company contribution)
• Competitive sick, personal and vacation time
• 11 Paid Holidays
• Tuition Remission
• Employee Assistance Program
• Employee Discount Programs

Candidates who are fluent in American Sign Language (ASL) are encouraged to apply.

Guidewire, Inc. is an equal opportunity employer