Network Technical Assistance Center Technician I

Location: Mission, KS (Hybrid)
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training

Position Summary: The NTAC Technician I at Mercury Broadband will be responsible for proactively addressing network-related issues and providing technical support across various divisions of the Company. This role requires monitoring, troubleshooting, and resolving network alarms and performance deviations for subscriber networks, which include multiple technologies such as FTT-X, WiMAX, and LTE wireless equipment in multiple frequency bands. The technician will assist in supporting customers, field service teams, and high-value clients while ensuring efficient network operations. This requires flexibility in working hours to provide 24/7/365 support.

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Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.