Front Desk Associate I in Jacksonville, Florida at Symphony Spine and Pain

NewJob Function: Admin/Clerical/Secretarial
Symphony Spine and Pain
Jacksonville, Florida, 32218, United States
Posted on
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Job Description

Key Duties and ResponsibilitiesPatient Interaction
  • Greet patients and visitors professionally in person and by phone.
  • Manage patient check-in and check-out processes.
  • Confirm patient identity, update demographics, and collect required forms.
  • Provide reassurance and answer basic questions to reduce patient anxiety.
Scheduling & Phone Management
  • Schedule, confirm, and cancel appointments using EMR systems.
  • Handle high call volumes, route calls appropriately, and triage messages.
  • Notify providers of patient arrivals and maintain schedule flow.
Insurance & Billing
  • Verify insurance eligibility and referral authorizations.
  • Collect co-pays, deductibles, and outstanding balances.
  • Answer basic billing questions and route complex issues to billing staff.
Records & Administrative Support
  • Maintain and update electronic medical records (EMRs/EHRs).
  • Ensure availability of treatment information by retrieving and filing records.
  • Keep the reception and waiting area clean and organized.
  • Coordinate communication between patients and healthcare providers. ccalac.org
Required Skills and Qualifications
  • Excellent customer service and communication skills.
  • Strong organizational and multitasking abilities.
  • Basic understanding of medical terminology and insurance processes.
  • Familiarity with EMR/EHR systems
  • Ability to handle confidential information with discretion

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Job Location

Jacksonville, Florida, 32218, United States

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