Supervisor, IT (31497) in Southlake, Texas at GI Alliance

Supervisor, IT (31497)
Job DetailsJob Location: GIA Cedar Ridge Admin - Southlake, TX 76092
Position Type: Full Time
Job Shift: Any
Description

Description

Position purpose
Serve as the lead person by providing direction and support to the IT Technicians. Increase employee productivity by providing operations support for the IT infrastructure and leveraging IT resources.
Responsibilities/Duties/Functions/Tasks:

Lead and provide daily guidance and direction to team; primarily IT Technicians.

Train and motivate team by providing detailed documentation, checklists, and coaching as required.

Ensure help desk tickets are being completed in accordance with IT SOP.

Provide backup coverage for System Administrator

Ensure users receive support to resolve issues and provide solutions to repetitive issues.

Ensure adequate staffing during business hours and schedule IT technicians for on-call coverage.

Provide employee feedback to supervisor on employee performance issues

Attend management meetings, when requested

Provide training for new IT Technicians

Serve as the main contact for any escalated IT issues.

Proficiency of Intune and Intune deployment

Monitor and inspect system equipment/ make recommendations and suggestions for improvement if necessary

Other duties as assigned

Qualifications

Qualifications

Qualifications
Education:

Diploma from college or vocational school; or equivalence of education and work experience

Pursuit of certification at the systems administration level from the following:

• Microsoft
• Vmware

Microsoft

Vmware

Experience: Four (4) + years providing hardware and software technical support.
Additional Qualifications:

Excellent people skills

Experience with security, virtualization, storage software and hardware products.

Experience supporting or troubleshooting in an IT environment (sever, application, or infrastructure).

Solid understanding of Windows Server Products, Unix, and Linux operating systems.

Proven ability to diagnose, resolve, and document technical support issues.

Strong written and verbal communications skills.

Positive, customer-centric approach.

Working experience in systems administration or internal IT support.

Ability to travel to office locations.

Must have valid driver’s license and auto insurance; own transportation.