Regional Service Manager in Houston, Texas at Safe Industries

Position Summary
The Regional Service Manager is a critical leadership role responsible for overseeing the performance, operations, and customer experience of multiple service centers within an assigned region. This position ensures all locations operate efficiently, consistently, and in alignment with company standards, while driving productivity, profitability, and customer satisfaction. This role serves as the operational link between field service locations and executive leadership, providing direction, support, and accountability to Service Managers and their teams. The Regional Service Manager plays a key role in developing people, improving processes, and ensuring service excellence across the region.

Essential Functions & Core Responsibilities
Safely operate a company-owned vehicle or personal vehicle for authorized business purposes in compliance with applicable laws, company policies, safety requirements, and vehicle-use expectations.

• Oversee performance, operations, and customer experience across multiple service locations within assigned region

• Lead, coach, and develop Service Managers and operational teams to support consistent execution and performance

• Monitor regional operational, financial, efficiency and productivity metrics and implement improvement strategies as needed

• Ensure consistent execution of company policies, service standards, and operational procedures across all locations

• Support customer satisfaction through oversight of service quality, escalation management, and operational accountability

• Partner with Service Managers to support staffing alignment, workforce planning, and operational readiness

• Ensure consistent timekeeping practices, labor oversight, and wage and hour compliance across assigned locations

• Monitor labor utilization, overtime trends, and staffing efficiency to support operational and financial objectives

• Support implementation of strategic initiatives, operational improvements, and regional business objectives

• Coordinate communication and alignment between field operations and executive leadership

• Support vendor & manufacturer relationships, parts coordination, and operational escalation management

• Ensure compliance with safety standards, operational controls, and applicable regulations throughout assigned region

• Maintain accurate reporting, operational documentation, and leadership communication regarding regional performance

• Demonstrate leadership, accountability, and decision-making aligned with company core values and operational expectations

Required Qualifications
Valid driver’s license required, with the ability to maintain an acceptable driving record, required insurance when using a personal vehicle, and company driving authorization.

• Proven experience leading service operations, including performance and financial management

• Strong leadership, coaching, and team development capabilities

• Demonstrated ability to manage multiple locations or complex operations

• Excellent communication, organization, and problem-solving skills

• Ability to travel regularly within assigned region, including overnight travel

• Proficiency in Microsoft Office and company operating systems

Preferred Education, Certifications, and/or Experience
High school diploma or equivalent (higher education in business or related field preferred)

• 5+ years of service management experience (multi-location leadership preferred)

• Experience in automotive, heavy truck, or emergency vehicle service industry

• Proficiency in NetSuite and Service Pro (or similar ERP/FSM platforms) is highly preferred.

Why This Role Matters
At Safe Industries, the Regional Service Manager ensures that every service center operates at a high level of performance, consistency, and professionalism. This role directly impacts customer satisfaction, operational efficiency, and financial success by developing strong teams, improving processes, and driving accountability across the region. By leading multiple locations effectively, this position ensures our service operations remain reliable, scalable, and aligned with our mission of supporting those who serve.

Physical Demands
Ability to work in office, shop, field, and operational environments while overseeing teams, locations, or business activities. This role may require computer-based work, walking through operational areas, communicating with employees and customers, occasional travel, and exposure to shop, warehouse, field, or service environments.

Benefits
- Medical
- Dental
- Vision
- 401(k)
- Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Wellness Program
- Paid Time Off
- Company Paid Holidays
- Supplemental Insurance Benefits

Equal Opportunity Employer
At Safe Industries, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources.