Front Office Manager in Houston, Texas at Kozy Hotel Houston North

Lead with style, precision, and warmth. Kozy Hotel is a design-forward, tech-savvy property that redefines the guest experience. We’re seeking a Front Desk Manager who can lead our front office team with confidence, elevate service standards, and ensure every guest interaction reflects our brand’s modern hospitality ethos.

What You’ll Do

As Front Desk Manager, you’ll oversee daily front office operations, coach your team, and ensure smooth, guest-centric service. Your responsibilities will include:

• Supervising and scheduling front desk agents and night auditors

• Training staff on systems, service standards, and guest engagement techniques

• Monitoring check-in/check-out procedures, billing accuracy, and reservation flow

• Handling escalated guest concerns with professionalism and empathy

• Collaborating with housekeeping, maintenance, and F&B to ensure room readiness and guest satisfaction

• Managing inventory of supplies, keys, and technology tools

• Reviewing daily reports and audit summaries

• Supporting hiring, onboarding, and performance reviews for front office staff

What You Bring

• 2+ years of hotel front desk or guest services experience, with at least 1 year in a supervisory role

• Strong leadership and communication skills with a hands-on, team-first approach

• Proficiency in hotel PMS systems (StayNTouch)

• Ability to multitask, solve problems, and stay composed under pressure

• Flexibility to work varied shifts including nights, weekends and holidays

• A passion for hospitality and a commitment to guest satisfaction

What We Offer

• Competitive salary and performance-based incentives

• Paid time off and holiday pay

• Health benefits including fulling company paid medical, dental and vision

• Employee discounts on hotel stays and amenities

• Opportunities for advancement and cross-departmental training

• A collaborative, design-forward work environment where your leadership makes a visible impact

Ready to lead the front line of modern hospitality? Apply now and bring your energy, expertise, and vision to Kozy Hotel.