Heavy Rents Specialist in Knoxville, Tennessee at Stowers Machinery Corporation

Position Scope:

The Heavy Rents Specialist is responsible for driving rental revenue growth by developing strong customer relationships and expanding market presence. It plays a key role in managing the full rental lifecycle—from quoting and logistics coordination to fleet utilization and performance tracking. The role requires close collaboration with sales, service, and used equipment teams to ensure equipment readiness, timely maintenance, and exceptional customer service. Success in this position supports both operational efficiency and long-term customer loyalty.

Knowledge and Skill Requirements:

• Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Strong mathematical skills required, with the ability to perform calculations and solve complex problems.
• Strong verbal and written communication skills, able to maintain composure and clarity when handling challenging or high-stress interactions.
• Excellent interpersonal and customer relations skills, fostering a positive experience for both employees and customers alike.
• Exhibit a strong desire to learn new technologies and integrate them into daily operations to improve service and efficiency.
• Highly motivated and driven by the goal of meeting and exceeding company objectives, with a strong understanding of the company’s equipment and market trends.

Education Requirements:

Four-year degree required with concentration in business administration, supply chain management or related field. Relevant work experience can replace education requirement.

Essential Job Functions:

• Build and maintain strong customer relationships to drive repeat business and loyalty.
• Prospect new accounts to grow Stowers’ rental market share.
• Prepare accurate, competitive rental quotes using Salesforce/CRM.
• Coordinate equipment delivery and logistics with operations via DBS.
• Monitor fleet availability and utilization to optimize efficiency and profitability (DBS/iStowers).
• Collaborate with sales, service, and product support to ensure a seamless rental experience.
• Partner with the used equipment and service teams to monitor fleet maintenance and repairs in order to maximize profitability.
• Maintain in-depth knowledge of Caterpillar equipment to provide expert recommendations.
• Track rental performance metrics and support demand and revenue forecasting.
• Ensure accurate processing of rental transactions, documentation, and billing (DBS/Unit 4).

Leadership Responsibilities:

None

Preferred Experience and Skills:

• Experience with Microsoft Office suite is required. Salesforce and DBS experience is preferred.
• Previous experience with heavy equipment operation, valuation, rental or sales is not required but is preferred.

Physical and Mental Requirements:

• Demonstrated ability to work collaboratively in a team environment, contributing to shared goals and fostering positive relationships.
• Must be able to pass background check, physical exam and drug screening test.

Work Environment:

The environment is collaborative, and you will work closely with cross-functional teams such as operations, sales, parts and service. Flexibility and adaptability are key as you may need to address emerging issues and balance multiple priorities. The workplace fosters a customer-focused culture, where excellence in customer service quality, both internally and externally, is a primary objective.

Most work is conducted in a comfortable office environment but occasional travel to customer sites, sales locations, equipment yards or other relevant areas may occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Stowers Machinery Corporation reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.