Service Manager in WPB, Florida at John C. Cassidy Air Conditioning & Plumbing

Overview:

We are seeking a full-time HVAC Service Manager to join our team. In this role you will be responsible for overseeing all operations within the Service department, including scheduling, dispatch, ticket reviews, invoicing, and customer service, while ensuring cost-effectiveness and adherence to quality standards. This role is crucial in meeting established service and Technician performance goals by optimizing labor and scheduling resources within the allocated budget. The Service Manager collaborates closely with the General Manager to develop and recommend policies and procedures that enhance the department's competitive position and profitability. Additionally, the Service Manager directs activities to ensure that deliverables are completed on time and meet quality and cost objectives, ultimately aiming to satisfy customer needs.

What We Offer:

· Competitive salary based on experience

· Year-round work

· Full benefits package including health, vision, dental

· 401(k) matching

· Paid time off and holidays

What You'll Do:

· Ensure standards for service and repair quality, equipment, and operator performance are maintained, and cost-effective technology is used to maximize production; ensure fixed assets are preserved

· Develop, monitor, and report on operating costs and performance standards within functional area; alert management of cost and labor overrun; recommend and implement solutions to problems related to same

· Ensure deliverables are made according to needs, specifications, and quality standards

· Advise Technicians on repair and maintenance issues

· Manage effectively budget and controls expenses

· Hire, train, develop, and appraise Service department staff effectively, taking corrective action as necessary on a timely basis and in accordance with company policies

· Remain up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance

· Perform other work-related duties as assigned

· Responsible for improving Revenue per job/Average ticket, reduction of call backs, increased membership growth, total truck revenue.

· Time sheet approvals

· Time sheet review

· Commission approvals

What You'll Bring:

· High School diploma, GED, or suitable equivalent

· Strong and in-depth knowledge and understanding of Plumbing systems

· Ability to motivate, manage, and train technicians, installers, and dispatchers

· Exceptional written, verbal, and interpersonal skills

· Computer proficiency with working knowledge of Microsoft Office, Excel, and Service Titan is helpful

· Independent thinker

· Five or more years of Plumbing industry experience, minimum 4 years in a managerial role

· Must have a clean valid driver’s license

· Effective verbal and written communication skills with superiors, colleagues, subordinates and individuals inside and outside the company

· Purchasing/Inventory Control

· Budgeting /Cost center management

Working With Our Company

Our company takes pride in being a trusted provider of residential and commercial air conditioning and plumbing services. A strong commitment to exceptional customer service and fostering a positive, supportive work environment has contributed to steady growth and expansion throughout the metropolitan area. Today, the organization is recognized as a leading air conditioning contractor in South Florida.

We maintain a drug-free workplace and are committed to ensuring a safe, healthy, and productive environment for all employees and customers.

We hope this information helps you make an informed decision as you consider your next employer.

The company is committed to inclusive hiring practices. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

What You'll Bring:

· High School diploma, GED, or suitable equivalent

· Strong and in-depth knowledge and understanding of Plumbing systems

· Ability to motivate, manage, and train technicians, installers, and dispatchers

· Exceptional written, verbal, and interpersonal skills

· Computer proficiency with working knowledge of Microsoft Office, Excel, and Service Titan is helpful

· Independent thinker

· Five or more years of Plumbing industry experience, minimum 4 years in a managerial role

· Must have a clean valid driver’s license

· Effective verbal and written communication skills with superiors, colleagues, subordinates and individuals inside and outside the company

· Purchasing/Inventory Control

· Budgeting /Cost center management