Case Management Health Support Coordinator in Eagan, Minnesota at Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.
Blue Cross and Blue Shield of Minnesota

Position Title: Case Management Health Support Coordinator
Location: Remote
Career Area: Health Services
About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

Supports clinical case managers by preparing non-clinical case information for review. Responsibilities include entering member information, identifying high-cost cases, creating program cases in the system, and assigning them to the clinical queue.

What You'll Do

• Perform clerical tasks to prepare cases for clinicalreview,securing clinicians can focus on member care.
• Conduct phone numbersearchesusing internal systems and provider outreach.
• Creates and assigns cases for clinical review,confirmingaccurate routing to the appropriate clinical queue.
• Handle limited inbound calls, including transfers from MEA, and coordinate program setup or team communication via chat.
• Verify and update member demographic information in the system, ensuring accuracy andidentifyinghigh-cost cases.

How You'll Do It

• Recognizing workflow improvements and collaborating with leadership to implement the changes.
• Receiving, researching, and prioritizing referrals through mailbox and work queues.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• 4+ years of experience in related role or 2+ years internal experience.
• High school diploma (or equivalent)

Preferred Skills & Experience

• Ability to communicate detailed information to diverse audiences, actively listen to understand varied perspectives, and facilitate alignment on operational priorities.
• Ability to analyze complex operational issues, evaluate tradeoffs, and collaborate with stakeholders to reach effective, sustainable solutions.
• Ability to organize work across multiple assignments, balance shifting priorities, and manage time to meet commitments while supporting team coordination.
• Healthcare experience and/or knowledge of the managed care and health care/insurance industry.
• Experience with healthcare regulations including Mental Health Parity (MHPAEAA) Federal Regulatory requirements and applicable state laws.
• Medicaid and commercial insurance experience.
• Understanding of population health management trends, clinical program design, and healthcare market dynamics.
• Experience developing and implementing strategy and strategic initiatives.
• Process improvement and ability to implement tools or systems that improve team efficiency and accuracy.
• Understanding of medical claims and coding.

Role Designation

Remote

Teleworker

Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.

Compensation and Benefits:

Pay Range: $21.64 - $27.05 - $32.46 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.
Equal Employment Opportunity Statement

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical Requirements