Operations Manager - Taos Inn in TAOS, New Mexico at Imprint Hospitality

Operations Manager - Historic Taos Inn

Join the Imprint Hospitality Team

At Imprint Hospitality, culture is everything. We believe a remarkable guest experience begins with an exceptional team experience, and we are looking for an Operations Manager who is energized by leading people, strengthening hotel performance, and creating memorable moments every day. This is a highly visible, hands-on leadership role for someone who is committed to excellence, culture-driven, transparent, passionate, courageous, intentional, authentic, competitive, creative, dynamic, nimble, engaging, and fun. If you thrive in an environment where no two days are the same—and where your leadership can leave a lasting positive IMPRINT—we would love to meet you.

Why Join Imprint?

Be part of a culture that matters. At Imprint, we believe hospitality starts from within. You will join a team that values people, celebrates individuality, and works together to create a positive IMPRINT every day.

Lead with purpose. This role gives you the opportunity to influence the guest experience, support team growth, and help shape the daily rhythm of the hotel.

Make an impact you can see. From coaching team members to improving operations and delighting guests, your leadership will directly affect the success of the property.

Grow with a dynamic team. We are looking for leaders who are creative, nimble, competitive, engaging, and fun—and who want to keep learning, improving, and building something special.

Bring your whole self to work. Imprint values authentic leaders who communicate openly, act with courage, and create environments where both guests and team members feel genuinely cared for.

About the Role

The Operations Manager supports the leadership team in leading the daily operations of the property, creating an environment where guests feel cared for, team members feel supported, and the hotel performs at its best.

You will guide front office, housekeeping, laundry, maintenance, marketing, and other property teams to work together with efficiency, accountability, and genuine hospitality.

You will help drive guest satisfaction, employee engagement, owner confidence, quality service, safety, cleanliness, and financial results.

You will serve as a trusted leader on property—coaching team members, solving problems, communicating openly, and stepping in wherever needed to support the operation.

What You’ll Do

Lead, train, coach, empower, and support property team members so they can do their best work.

Supervise daily operations across departments to ensure service, cleanliness, safety, quality, and productivity standards are consistently met.

Partner with the General Manager on budgets, expenses, inventory, sales performance, marketing plans, property goals, and operational priorities.

Create a welcoming and responsive guest experience by engaging with guests, resolving concerns, and identifying opportunities to delight.

Manage the market, including purchasing, merchandising, inventory control, and sales management.

Build strong vendor and partner relationships to ensure the property has the right resources, supplies, and support.

Coordinate maintenance needs, staffing challenges, equipment issues, renovations, and special projects with urgency and care.

Inspect the property regularly and uphold health, safety, sanitation, and brand standards.

Promote accident prevention, remedy unsafe conditions immediately, and help protect the property’s team members, guests, and assets.

Collaborate with suppliers, travel agencies, event planners, community partners, and other external contacts as needed.

Assume General Manager responsibilities when the General Manager is away.

Jump in wherever needed, including errands, cross-department support, training, and other duties that help the hotel succeed.

Who You Are

You are a hospitality leader who believes great culture creates great guest experiences. You bring energy, ownership, and heart to the operation, and you know how to balance warmth with accountability. You lead by example, communicate with transparency, and inspire others to move with purpose.

You will thrive here if you are:

Committed to excellence and proud of the details.

Culture-driven and passionate about helping people feel a true sense of belonging.

Transparent, authentic, and courageous in your communication.

Intentional, creative, and nimble when solving problems.

Dynamic, engaging, competitive, and fun to work with.

Ready to do whatever it takes to create service that feels intuitive, empowered, and memorable.

What You Bring

Advanced knowledge of hospitality operations and business management.

Strong working knowledge across hotel departments, with the ability to connect people, priorities, and information.

The ability to analyze complex information, improve existing practices, and develop smart new approaches.

Sound judgment and the confidence to make decisions with general guidance while keeping the General Manager informed.

Highly developed communication skills, including the ability to influence, negotiate, coach, and build trust with team members, guests, leaders, owners, and partners.

Strong written communication and literacy skills for reports, procedures, policies, and operational communication.

A detail-oriented mindset and a willingness to support the team wherever needed.

Physical Requirements

Ability to stand, walk, bend, reach, and move throughout the property for extended periods of time.

Ability to lift, carry, push, or pull items as needed to support hotel operations.

Ability to use computers, phones, and standard office equipment.

Ability to respond quickly and professionally to guest, team member, and operational needs in a fast-paced hospitality environment.

Availability to work a flexible schedule, including days, evenings, weekends, holidays, and on-call needs as required by the business.

Note – this job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.

We are committed to maintaining a safe and professional workplace. Candidates who receive a conditional offer of employment will be required to complete a background check in accordance with applicable laws. All background check results are reviewed on an individual basis.