IT Endpoint Technician in Austin, Texas at Surveying And Mapping, LLC

Founded in 1994, Surveying And Mapping, LLC (SAM) is a nationwide leader in geospatial and construction-phase solutions. With more than 50 offices and 1,600 professionals, we deliver the scale, technology, and expertise needed to support projects of any size. SAM streamlines project delivery through a single, coordinated team, offering in-house capabilities across land surveying, aerial mapping, subsurface utility engineering (SUE), utility coordination (UC), GIS, BIM, and construction engineering inspection (CEI).

By combining advanced technology, digital workflows, and decades of experience, we provide accurate, actionable data that helps clients move critical infrastructure projects forward with confidence. At SAM, you’ll be part of a team that values innovation, growth, and the opportunity to make a tangible impact on the built environment.

The IT Endpoint Technician will be a member of the IT team and will primarily be focused on handling equipment provisioning and de-provisioning.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Image and deploy computers and peripherals
• Assist with maintaining images, windows updates, deployments and driver updates
• Troubleshoot computers and peripherals
• Provide technical support via phone, remote, and onsite for computers, printers, phones, and users as needed
• Install and troubleshoot various devices including computers, laptops, printers, plotters, tablets, and cell phones
• Manage equipment provisioning, tracking, de-provisioning, and usage reporting
• Assist in managing KACE, MDM, DDS, and other asset management systems
• Manage and utilize spare equipment inventory for quick user turnaround
• Handle logistics for IT equipment through different courier services
• Manage the repair or replace (RMA) defective computer equipment with IT vendors
• Assist in developing and maintaining documentation and standards for IT processes and procedures
• Perform other duties or special projects as requested related to area of responsibility
• Work with small team in energetic professional environment
• This position does not have supervisory responsibilities

• 2 to 5 years’ experience working on a help desk team in a multi-office environment
• Experience with computer imaging, user provisioning, de-provisioning processes, and PC hardware repair
• Installing, patching, uninstalling other applications
• A+ preferred