Customer Service Representative in MARION, Iowa at Rapids Wholesale Equipment
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Job Description
Join a family-owned business that treats you like family.
We're a family-owned commercial foodservice wholesaler, and we're looking for a Customer Service Representative who takes pride in solving problems and taking care of people. If you love talking to customers, staying organized, and being part of a close-knit team that actually values your time outside of work, we want to meet you.
Why You'll Love Working Here
? Predictable Monday–Friday schedule — no nights, no weekends, no on-call
? Family-owned culture where you're known by name, not a number
? Stable, steady work with a respected local wholesaler
? A team that supports each other and actually likes coming to work
What You'll Do
? Be the friendly voice customers count on — by phone, email, and live chat
? Track down shipments and work directly with carriers to solve delivery issues
? Process returns and orders accurately, including web and small accounts
? Handle specialized orders for school districts and education agencies
? Support the Account Management team as new needs come up
What We're Looking For
? 1–3 years of customer service, logistics, or account support experience
? A dependable, detail-oriented pro who's comfortable with a fast-moving day
? Comfortable with CRM tools (Salesforce), carrier tracking, and order-entry systems
? High school diploma or GED
? Valid driver's license, reliable vehicle, and current insurance
Ready to Join the Family?
Apply today and bring your customer service skills to a company that will value you.