Inside Sales Account Manager (Min. 3 Years Division 8 Experience Required) in Auburn, Washington at Kinship Group LLC

• Answer and return calls not assigned to other sales staff within 24 hours.
• Maintain knowledge of products and services and explain how they can benefit individual customers.
• Identify customer problems or needs and recommend products accordingly.
• Provide accurate and timely quotes and delivery dates and follow up on quotes regularly.
• Prepare Sales Orders and secure payment for COD customers in accordance with Company procedures.
• Retain core customers by providing excellent customer service.
• Consult with customers after sales to resolve problems and provide ongoing support.
• Participate in ongoing product training.
• Organize and prioritize large volumes of information, calls and customer requests.

• Strong customer service and professional communication skills.
• Ability to collaborate effectively with customers, vendors, and coworkers.
• Strong organizational and time management skills.
• Proficiency with business technology, including Microsoft Office Suite. Experience with Bluebeam and Comsense is preferred.
• Knowledge of hollow metal, Division 8 hardware, or related construction materials.
• Strong written and verbal communication skills.
• Ability to think critically, solve problems, and follow established procedures.
• Ability to read, understand, and apply product, quote, order, and customer information accurately.

• Employee medical and dental coverage.
• Partial family medical and dental coverage.
• Voluntary vision coverage.
• Employee Assistance Program.
• 7 paid holidays.
• Paid vacation ranging from 1 to 4 weeks based on years of service.
• Washington paid sick leave.
• Safe harbor 401(k) plan with a 4% employer match upon eligibility.

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