Maids Team Lead in Albany, New York at Janitronics Inc.

**MAIDS TEAM LEAD Reports to MAIDS BRANCH MANAGER****Job Summary**The Team Leader leads Team Members' work activities through managing, supervising and training. Ensures the highest level of customer satisfaction by executing the quality and productivity of The Maids Home Services' system in every customer home.Essential Job Functions and Responsibilities:* Assign, supervise and delegate duties to each Team Member to ensure adherence to quality standards, deadlines, proper procedures, and correcting errors or problems.* Enforce strict policies and procedures, and in the use and maintenance of equipment.* Select the most suitable cleaning materials for furniture, floors, and other surfaces.* Direct and coordinate the activities of Team Members; perform cleaning functions and assist with cleaning duties as necessary.* Observe and evaluate Team Members' performance to ensure quality service.* Review driving instructions with Team Members. Read maps and effectively communicate written and verbal geographic directions.* Obey traffic laws and follow established traffic and transportation procedures.* Report any automobile mechanical problems encountered to Field or Operations Manager(s).* Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.* Conduct thorough initial, half-time, and post-cleaning walkthroughs of homes to ensure conformance to established standards.* Contact office with customer complaints regarding worker performance, services and/or equipment.* Collect payments, while interacting with clients in a positive, professional manner.* Accurately log the team's “time in” and “time out” for each home, and log vehicle mileage information.* Responsible for all customer materials, including, but not limited to, thank you cards, checklist fill out, completed route cards, and Customer Instruction Sheets.* Ensure necessary supplies and equipment.* Meet with managers and other supervisors to stay informed of changes affecting operations.* After initial training by Field Manager, monitor new and experienced employees on the job and trains when necessary.* Recommend promotions, transfers, or dismissals.* Must meet all qualifications and perform duties and responsibilities of The Maids Home Services Team Member. (See the job duties for a Team Member.)**Qualifications*** High school diploma or General Education Degree (GED).* Thorough understanding and background knowledge, or experience associated with cleaning/hospitality.* Supervisory experience and/or demonstrated supervisory potential as would be acquired through one to three years of related experience.* Valid driver's license* Some vocational training or job-related course work* Knowledge of principles and processes for providing customer service, including, but not limited to, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.* Knowledge of business and management principles involved in leadership, production methods, and coordination of people and resources.* Knowledge of the structure and content of the English language including the meaning and spelling of words.* Knowledge of arithmetic application.* Knowledge of equipment and tools, including their uses, repair, and maintenance.* The ability to communicate effectively verbally or in writing as appropriate for the needs of the audience.* The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem and the ability to handle the situation appropriately.* The ability to manage one's own work time and monitor time of the work of Team Members.* The ability to check cleaning and detail of the Team Members. Able to call Team Members back in a positive manner to clean or re-clean an area.* The ability to add, subtract, multiply or divide quickly and correctly.* The ability to operate office equipment.**Physical Requirements*** Continuous speaking, hearing, and visual effort requiring attention to detail and accuracy.* Frequent standing (for prolonged periods), walking, bending, stooping, climbing, kneeling, reaching, sitting, lifting up to 50 lbs, kneeling and twisting from 30 to 50 times per day, and carrying objects of varying weights.* Frequently must reach at or above shoulder level and below shoulder level.* Considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.* Tasks require constant alertness and considerable mental concentration due to degree of difficulty, irregularity and variety.* Stress due to pressures with dealing with a number of different personalities where patience is required.* Must meet minimum age requirements**Behavioral Requirements*** Being pleasant with others on the job and displaying a good-natured, cooperative attitude; being reliable, responsible, and dependable, and fulfilling obligations; maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations; and being honest and ethical.* Developing constructive and cooperative working relationships with others and maintaining them over time.* Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; and understanding written sentences and paragraphs in work related documents.* Talking to others to convey information effectively.* Being aware of others' reactions and understanding why they react as they do.* Understanding written sentences and paragraphs in work related documents.* Attention to Detail: Thorough in completing tasks to ensure cleanliness and hygiene* Dependability: Reliable and punctual, able to complete tasks with minimal supervision* Integrity: Honest and ethical, particularly in handling company property and equipment as well as clocking time accurately* Flexibility: Willing to adapt to changing tasks and schedules* Communication Skills: Able to follow written and verbal instructions and communicate effectively with colleagues and supervisors. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.* Customer Service Orientation: Polite and respectful when interacting with employees, clients, and supervisors.* Team Player: Cooperative and works well with others to achieve common goals**Benefits*** Paid training* Weekly pay period (Daily with Branch Pay)* Health / Dental / Vision insurance (Available to full-time employees)* 401K (With company match)* Paid time off (Accrued weekly)* Career advancement opportunities* Paid HolidaysENVIRONMENTAL ADAPTABILITYWork is typically performed inside a temperature controlled, well-lit home environment and occasionally in a vehicle. May spend part of the workday sitting in, or getting in-and-out of a vehicle. Occasionally exposed to dirt, temperature variations and noise. Moderate exposure to cleaning solutions, perfumes, dyes, etc. Exposure to inclement weather and hazards of driving. May walk and drive in a variety of weather conditions.*This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. *Janitronics ensures safety and chemical-use training contingent with guidelines provided by OSHA and the CDC. Janitronics is committed to providing a workplace free of discrimination. As an equal opportunity employer, applicants will not be discriminated based upon religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.