Outreach Coordinator in Santa Ana, California at Serve the People

The Outreach Coordinator, working with the Community Relations Manager, assists in health center enrollment of new patients and provides assistance with organizing outreach initiatives and events to increase health center recognition. The Outreach Coordinator will serve as a link between the health center and the community by creating brand awareness and opportunities for the health center through community-based efforts. The following statements for this position reflect only some specific responsibilities and are considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all duties required that may be inherent in the position:

• Create and implement a community outreach plan to increase the number of patients receiving care at the health center.
• Conduct outreach and engage in communities about available resources and support related to patient health center enrollment.
• Organizes and maintains proper schedule management protocols for staff responsible for scheduling appointments including no show appointment follow through.
• Responsible for initiating events in addition to identifying resources connected to community outreach programs that support the company’s core values, increase the health center recognition and increase patient visits.
• Enroll patients into Medi-Cal, CalFresh, CalWorks, and Covered California as applicable by monthly departmental goals.
• Obtain Certified Enrollment Counselor certificate within 3 months of employment.
• Creates, maintains and fosters relationships with community partners and leverages these partnerships to connect new and existing patients.
• Evaluate opportunities for innovation through new web-based tools and process efficiencies as they become available in order to make appointments at the health center and engage potential members.
• Work with the clinical staff, if necessary, to schedule clients/patients.
• Develop and maintain outstanding relationships with referral sources within the service area and within other community agencies.
• Will maintain and report accurate daily/weekly/monthly statistical records to track all individual patient enrollment through the implemented department systems and spreadsheets.
• Maintain professionalism and punctuality in keeping with the standards of the company.
• Attend all required meetings and training programs.
• Ensure health center the appropriate marketing materials and tools on hand and in-use.
• Have a clear understanding of the Sliding Fee scale policy.
• Maintain an extensive database of patient resources, both medical and non-medical based.
• Adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications.
• Perform other duties as assigned by the executive leadership and administration.

Education, Certification, and Experience Requirements

• Minimum of 1+ years of experience in health care setting; 2+ years strongly preferred
• Bachelor’s Degree in Marketing, Communications, Business or related fields preferred. Health related fields are considered Experience with schedule management (new patients, follow up patients, same day appointments, No show follow ups, Care gaps) or willing to learn
• Electronic Medical Record experience or willing to learn. ECW experience preferred
• Events/fundraising coordination experience, preferred

Language Requirements

• Spanish speaking required.