Hope Family Housing Coordinator in Tustin, California at Orange County Rescue Mission Inc

The Hope Family Housing Coordinator oversees all OCRM Hope Family Housing programmatic functions.

1. Receive all incoming applications, maintain log of all applications, ensure applications are complete, and track down any missing documents if not complete (10%)
2. Evaluate income to see if it meets income qualifications, evaluate application to see if there are any disqualifying factors and complete background/credit check (10%)

3. Make updates to application documents as necessary, communicate with applicants to let them know whether they are approved or denied, calculate rent amount if qualify (5%)

4. Send out congratulation letters to applicant, on-site manager and property managers (5%)

5. Explain program requirements to residents and have them complete intake paperwork (5%)

6. Log services and input paperwork into HMIS/Clarity (10%)

7. Send out monthly newsletter which include, budget reminder to complete and submit along with bank statement by the 7th of each month, educational materials relating to early literacy and childhood development, and any important dates/announcements (10%)

8. Review monthly budget and bank statements. If notice resident is spending unwisely, discuss with family, communicate with residents via email, phone or in person (20%)

9. Maintain files of budgets, bank statements and case notes for each family (15%)

10. Conduct random drug testing along with the Safety and Security Officer – quarterly (5%)

11. Conduct exit interviews prior to move-out and have clients complete exit paperwork (5%)

Key Performance Indicators (what are the main job duties performed that measure success for this position and organization goals): Must have strong customer service skills to manage difficult or emotional applicant/resident situations, respond promptly to applicant/resident needs, solicits applicant/resident feedback to improve service, responds to requests for service and assistance, meets commitments.

Job Skills/Qualifications:

Knowledge of available referral sources and agencies providing services to those in need, ability to enter, track, extract and use data for reporting and grant proposals, familiarity with local and state agencies governing social service functions, ability to manage projects effectively with efficiency and achieving focused results, knowledge and experience working with individuals in crisis, ability to effectively meet required deadlines, self-motivated and flexible.

Additional Job Requirements:

1. Be in contact with property manager in regard to move-ins/move-outs/resident issues/maintenance issues

2. Maintain communication with residents including letters sent upon move-in, move-out, warnings, if necessary, move-out reminders, and other various forms of communication

3. Send notice of impending move out 6 months prior to move out

4. In the event of an eviction work with the property managers to coordinate court appearances, documentation, etc.

5. Maintain files for all HFH residents

6. Update documents as necessary: application, rental agreements, addendums, etc.

7. Keep current rosters for all facilities

8. Annually: participate in annual audit of HFH BP

9. Annually: conduct annual income review which involves collecting tax documents and pay stubs from all residents, evaluating income to determine whether they still qualify, and communicate to all residents any changes in rent

10. Annually: HIC/PIT reports for 211OC (major project, it actually involves all of our OC facilities, not Just HFH)

11. CFCOC: Participate in annual audit as noted above

12. 211OC: Attend all trainings as necessary, make sure all residents are input into HMIS/Clarity

Part II – Job Requirements

Education: Bachelor's degree (BA)

Experience: 1 year of job related work experience.

Communication Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.

Math Skills: Minimum Skills: Ability to add and subtract and to multiply and divide.

Reasoning: Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations.

Job Related Certifications / Licensing / Professional Registry or Memberships Requirements:

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Driving Requirements: Required to drive a Company vehicle on behalf of Company.

Other Skills and Abilities: