Service Coord I Care Coordinator ODR ICMS in Los Angeles, California at Step-Up on 2nd Street
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Job Description
DHS-ODR-ICMS Service Coordinator I, Care Coordinator Life-skills
JOB TITLE: Service Coordinator I, Care Coordinator Life-skills
REPORTS TO: DHS-ODR-ICMS Program Manager
HOURS: 40
CLASSIFICATION: Hourly
REQUISITION NUMBER: 1791
SUMMARY: The DHS-ODR-ICMS Service Coordinator Life-skills will participate in the Intensive Case Management (ICMS) services funded by the Department of Health Services (DHS), Office of Diversion and Re-entry (ODR) toward the goal of assisting participants who use a Tenant Based Supportive Housing Voucher at an ODR sponsored building with achieving and maintaining optimal physical health, mental health, and housing stability. Through a partnership with the Department of Health, this position will provide case management services and linkage, supportive services and housing retention services. The ODR program attempts to resolve alleged criminal felony cases early and divert defendants into ODR Housing & Services with a grant of probation. Step Up on Second fully implements the Housing First and Harm Reduction models of service delivery.
BENEFITS AND WHAT WE OFFER:
DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:
Staff and Program Oversight: (Under the direction of or in the absence of the Program Manager):
- Supports the daily coordination to project-based staff and supports the management team.
- Assist team in crisis intervention as needed.
- Attending regularly scheduled meetings with property management to review activities, vacancies, services, etc.
- Act as primary point of contact to address tenant-level and structural problems as they arise, and coordinate with Director of ICMS.
- Maintain member files in compliance with ODR - DHS ICMS requirements.
- Assist in caseload assignments, maintain client roster and client tracking grid as directed by management.
- Ensure that all program data is accurate and entered into the required
program documentation system (CHAMP) as contractually required.
- Assist with onboarding new staff members (i.e. SUOS and program forms, assign shadow buddy, trainings, meetings, etc.)
- Register and participate in all required trainings.
- Other duties as assigned.
- Evaluate participants to identify social, emotional, and economic factors which may interfere with attaining stability and optimum health. Obtain consents and authorizations for participants in the DHS-ODR-ICMS Program.
- Participate in DHS-ODR referral process, ensuring applicants will be screened for eligibility for DHS housing opportunities.
- Coordinate lease up activities with Resident Manager, ODR program and Brilliant Corners Subsidy provider. Meet with applicants together and provide orientation that includes explanations of different roles and how to access services.
- Develop an initial and quarterly individualized service plan for each tenant which guides the services delivered
- Meet face-to-face with each tenant a minimum of once per week. More frequently if needed. Meet with tenants in their units a minimum of once per month, more frequently if needed.
- Responsible for tracking, charting and documentation for all services, file maintenance, daily logging. Process paperwork in a timely and accurate manner, as outlined in workflows.
- Assist participants in referrals to the Countywide Benefits Entitlement Services Team (CBEST). Coordinate participant care for court ordered individuals, with Justice Partners.
- Take a “hands-on” approach to demonstrating and supporting tenants’ growth in life skills. Collaborate with each participant to develop person centered, measurable service plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals.
- Regularly assess and document changes in tenant income, housing needs, mental health needs, physical health needs and vocational needs. Submit referrals to DMH for participants in need of mental health provider. Assist participants with securing and or increasing vocational training. Assist participants with accessing health insurance benefits. Assist participants with securing identification documents. Assist participants with budgeting and money management.
- Actively participate with tenants to engage a Good Neighbor Policy of living responsibly both with tenants of the property and neighboring tenants/business owners in the community.
- Assist participant with transportation/accompanying participants to healthcare providers in the greater Los Angeles area, linkage to healthcare providers, and court appearances.
- Ensure and assist client with obtaining medication support.
- Participate/facilitate a safe return to the milieu upon discharge from acute care facilities
- Responsible for providing a tenant-driven, on-site supportive services including engagement, group scheduling, outings and activities, crisis intervention, dispute mediation, ADLs, community integration services, resources, and referral, and monitoring the milieu and tenant safety.
- Maintain an active calendar of supportive services including at least one supportive group per day.
- Organize group outings and recreational events.
- Participate in and ensure the Tenant Advisory Committee is actively meeting and engaging the needs of all tenants.
- Interface with Property management team on lease up activities confirming eligibility for applicants.
- Utilize CHAMP for entering all tenant updates/encounters, and documenting all services provided. All participant documentation of services and progress notes shall be recorded at a minimum of 4 times a month within 3 business days of service Delivery.
- Provide annual income verification, healthcare insurance information and track changes.
- Complete initial Bio-Psycho-Social-Assessment (BPS) once and 5x5 and Acuity Index when completing re-assessment every 3, 6, 9, and 12 months.
- Ensure that appropriate quarterly care plans are developed, based on the needs assessment findings, and update the client record with action steps created and fulfilled. Care Plans are to be developed using the S.M.A.R.T model.
- Responsible for managing tenant information, such as group participation.
SKILLS: Experience working with homeless and chronically mentally ill population, crisis intervention, understanding and commitment to psychosocial/Recovery-Oriented philosophy, strong computer skills, ability to work effectively in an interdisciplinary team. Familiarity with and dedication to the Housing First and Harm Reduction models.
QUALIFICATIONS: Minimum of 2 years’ experience working with people who experience homelessness and or are diagnosed with a mental-illness or Social Work/Mental Health related bachelor's degree and minimum of 1 years' experience working with people who experience homelessness and or who are diagnosed with mental-illness in a community or housed setting necessary. The ability to work as a part of a team is crucial. Knowledge of issues facing program members, (e.g., health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented person), excellent written and verbal communication skills, must be able to perform extensive charting, electronic data entry and documentation. Microsoft 365 Office is essential. Must have a California driver's license and insurance with a good driving record during employment.
SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.
PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.
Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.
STEP UP CORE VALUES
HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.
WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.
VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.
RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.
COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.
Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.
STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER