Pessoa Administradora Salesforce Sênior in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Pessoa Administradora Salesforce Sênior in Brazil.

As a Senior Salesforce Administrator, you will play a critical role in maintaining, optimizing, and evolving a complex CRM ecosystem that supports key business operations and customer-facing processes. This position combines advanced platform administration with strategic consulting, requiring a strong ability to translate business needs into scalable Salesforce solutions. You will lead initiatives focused on automation, data governance, messaging integrations, and system performance while collaborating closely with cross-functional stakeholders. The role offers significant ownership, exposure to high-impact projects, and the opportunity to shape CRM best practices within a fast-paced, innovation-driven environment. Success in this position requires both technical expertise and a proactive mindset focused on continuous improvement and operational excellence.

• Manage and govern the Salesforce environment, ensuring platform scalability, stability, security, and alignment with evolving business needs.
• Design, configure, and maintain advanced Salesforce solutions, including Flows, validation rules, permissions, data structures, and automation processes.
• Partner with internal stakeholders to analyze operational challenges, gather requirements, and translate business objectives into effective CRM solutions.
• Lead technical discussions and solution design initiatives for complex projects involving customer service operations, messaging platforms, and automation ecosystems.
• Support and enhance chatbot and messaging channel integrations, including WhatsApp Business and related customer engagement tools.
• Monitor system health proactively, identify optimization opportunities, resolve technical issues, and maintain platform performance.
• Ensure data quality and governance standards while developing advanced reports and dashboards that provide actionable business insights.
• Drive continuous improvement initiatives, maintain detailed system documentation, and support the successful delivery of critical CRM projects from conception through implementation.

• Extensive experience administering, configuring, and governing Salesforce environments within complex corporate organizations.
• Strong expertise in Salesforce declarative tools, including Flow Builder, validation rules, security models, user permissions, and data governance practices.
• Proven ability to analyze business processes, diagnose technical issues, and design scalable CRM solutions that address operational needs.
• Experience collaborating with cross-functional teams and supporting multiple business units with diverse requirements.
• Excellent communication and stakeholder management skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong organizational skills, autonomy, and ability to manage competing priorities while maintaining high-quality deliverables.
• Hands-on experience supporting chatbot ecosystems, messaging platforms, customer service workflows, and automation initiatives.
• Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Platform App Builder, or Service Cloud Consultant are highly valued.
• Bachelor's degree in Information Technology, Engineering, Business Administration, or a related field is preferred but not mandatory.
• Additional experience with Salesforce architecture projects, platform migrations, advanced automation frameworks, and data modeling will be considered an advantage.

• Competitive compensation package.
• Meal allowance provided through the Caju card.
• Comprehensive medical coverage with employer-sponsored health insurance.
• Dental insurance.
• Life insurance.
• Home office allowance.
• Access to wellness and fitness programs.
• Telemedicine and mental health support services.
• Pet healthcare benefit with veterinary reimbursement coverage.
• Extended parental leave policies, including adoption and diverse family structures.
• Marriage leave.
• Employee recognition and rewards program.
• Birthday day off.
• Financial wellness programs and payroll-linked credit solutions.
• Travel and vacation support benefits.
• Access to coworking spaces across Brazil.
• Opportunity to participate in equity programs.
• Reduced working hours on Fridays.