Office Manager at Palmer Trucks – Terre Haute, Indiana

Summary

The Office Manager serves as a key leader within the dealership, fostering a positive and professional workplace environment while supporting the daily administrative and operational needs of the team. This role maintains consistent and timely communication across departments, staying closely connected with other managers and staff to ensure alignment and efficiency in day-to-day operations. Some key responsibilities are to maintain management and warranty schedules, process and post customer payments, review and respond to emails, and aid the truck sales process with title work, documentation, and Salesforce utilization. This position also requires various administrative tasks such as data entry, postings, distributing mail, managing schedules, ordering necessary office supplies, writing effective emails and other duties as assigned.

Essential Responsibilities

• Serve as the primary administrative partner to the Branch Manager.
• Coordinate internal events, meetings, and team activities, including organizing meals, refreshments, and logistical details.
• Perform other administrative support tasks, such as keeping appointment calendars, data entry, postings, and ordering supplies.
• Work closely with staff, management, customers, vendors, and other external partners
• Order necessary supplies for the dealership
• Answer, screen, and forward telephone calls.
• Greet walk-in customers, employees, and other visitors.
• Write effective emails, and review/respond to emails.
• Obtain or send information or documents using a computer, mail, or other shipping methods.
• Approve payment for vendor invoices
• Help with documents and title work pertaining to truck deals.
• Maintain current statements with our vendors
• Process credit card settlements.
• Copy, file and maintain documents and records.
• Collect, sort, distribute and prepare mail and courier deliveries.
• Deposit cash and check payments daily / weekly.

Competencies

· Interpersonal relationship building

· Organization and document management

· Time management and task prioritization

· Computer literacy (email, spreadsheets, document software)

· Accurate data entry

· Basic accounting and financial processing

· Cash and payment handling procedures

· Vendor communication and relationship management

· Professional phone etiquette

· Written communication (clear and professional emails)

· Verbal communication and active listening

· Customer service and front-desk professionalism

· Meeting and event coordination

· Attention to detail

· Problem-solving and initiative

· Confidentiality and professional integrity

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly skilled in greeting guests in a courteous and professional way
• Demonstrated ability to answer queries of visitors and direct them to the right person
• Committed to provide exceptional customer service and to clients and coworkers
• Excellent knowledge of administrative and clerical procedures
• Adept at giving accurate and detailed information to visitors and callers
• Able to handle difficult clients tactfully
• Expert user of MS Word, Excel, Outlook and front desk software applications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sufficient manual dexterity to operate standard office equipment (or operate a PC).

The noise level in the work environment is usually low and conducive to an office environment.

The position requires long periods of sitting.

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of 650 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you.

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us On the Road Since 1965.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.

Revised: March 2026