Host/Hostess in Franklin, Tennessee at SOUTHALL FARM & INN

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Host/Hostess will be the first point of connection for our guests, setting the tone for an exceptional dining experience. With warmth, professionalism, and genuine hospitality, you will welcome each guest and ensure their time with us begins in a personalized and memorable way.

Responsibilities

• Greet and escort guests to their table, presenting menus and ensuring comfort
• Manage seating charts and cover counts to support seamless service
• Anticipate guest needs, respond promptly to inquiries, and recognize regular guests by name
• Maintain and inspect menus daily to ensure quality and presentation; stay knowledgeable of all menu items and daily specials
• Assist with special projects, including menu changes and signage
• Support Food & Beverage operations in other areas as needed during peak service periods
• Perform additional duties and projects as assigned by Southall Leadership

• Previous customer service experience preferred
• Strong organizational and communication skills
• Attention to detail and a strong sense of urgency
• Team-oriented mindset with a passion for hospitality
• Willingness to learn and grow through ongoing training
• High school diploma or equivalent
• Ability to push, pull, and lift up to 50 lbs
• Ability to stand and walk for extended periods and work in varying weather conditions
• Availability to work evenings, weekends, and holidays

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.