Floor Security - River Rock Casino Resort in Richmond, British Columbia at River Rock Casino Resort
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Job Description
Under the direct supervision of the Shift Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the company's assets while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports the company's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Monitors, documents and prepares statements and/or reports on violations, unsafe conditions, potential hazards, suspicious persons or activities
- Enforces restricted access by unauthorized persons
- Observes transactions, pulls, fills, transfers, etc.
- Escorts cash/cash equivalents
- Tags and reports found property; transfers items to Lost and Found
- Conducts regular patrols of the facility interior and exterior as directed
- Escorts guests and team members as directed
- Performs identification checks as required
- Refers disputes to the Supervisor, Security
- Performs crowd control as directed
- May perform electronic surveillance of non-gaming facilities, including exterior and adjacent properties at some locations
- May enroll guests in the Self-Exclusion Program
- Liaises and communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Education and Qualifications
- Must be available to work a flexible schedule including, overnights, weekends and holidays
- Must be comfortable working 10 hour shifts
- Minimum 2 years of work experience
- Serving it Right Certificate
- Security license an asset
- Occupational First Aid Level 2 Certificate an asset
- Ability to successfully obtain a Gaming License
- Fluency in other languages an asset
Work Environment Considerations
Standing for long periods and working non‑traditional hours—including evenings, weekends, and holidays—to support the dynamic, guest‑focused environment of a 24/7 resort and casino.
Comprehensive Benefits
Eligible employees receive a competitive benefits package after completing probation and meeting the required hours threshold, including:
- Extended health and dental coverage
- Company pension plan with matching contributions
- Employee and family assistance programs
- Paid time off
Exclusive Staff Perks
Team members enjoy a variety of discounts across the resort, including:
- Dining discounts, including at Gordon Ramsay Steak
- Hotel discounts
Easy, Reliable Commuting
With direct access to Bridgeport SkyTrain Station, commuting is convenient whether you’re coming from Richmond, Vancouver, Burnaby, New Westminster, or Surrey.
If you’re passionate about hospitality and thrive in a vibrant, fast‑paced setting, this is your opportunity to grow your career with a resort known for excellence.
Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.