Patient Experience Advocate - Emergency Department (ED) (Full Time/Evenings) in Dallas, Texas at Texas Health Resources

Patient Experience Advocate - Emergency Department (ED)

Bring your passion to Texas Health so we are Better + Together!

Work location:

• Texas Health Dallas, 8200 Walnut Hill Lane, Dallas, TX 75231

Work hours:

• Full Time/Mids (11A-11P); Variable Shifts

• Weekend and holiday requirements

Emergency Department Highlights:

• Level 1 Trauma, Comprehensive Stroke, Comprehensive Heart Attack, ECMO CPR, and SANE facility

• High volume, high acuity Emergency Department seeking highly skilled candidates for managing patient experience in some of life's most challenging situations

• Role will partner with Physicians, RNs, LVNs, Paramedics, and others to help support the full circle of comprehensive, patient centered care.

Here's What You Need:

• High school diploma or equivalent required or

• Associate's degree preferred

• 3 years of hospital experience required

• Experience working in the Emergency Department within a customer service industry highly preferred

• Strong conflict resolution and communication experience across all patient populations including pediatric, adults, and elderly highly preferred

• Excellent communication skills

What You Will Do:

• Reviews, research, and evaluates complaints and inquiries

• Prioritizes concern multiple or complex issues

• Oversees referral, investigation, and resolution of complaints

• May respond to government or regulatory complaints

• Responds to government or regulatory agencies as appropriate

• Identifies problems and works with those involved to implement changes and solutions

• Acts as an Advocate for patients

• Acts as a liaison between patients, staff, and physicians

• Serves as resource person for hospital staff, medical staff, and physician's office staff

Additional perks of being a Texas Health Employee:

• Benefits include 401k, PTO, Medical, Dental, Paid Parental Leave, Flex Spending, Tuition Reimbursement, Student Loan Repayment Programs as well as several other benefits.

• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

• Strong Unit Based Council (UBC).

• A supportive, team environment with outstanding opportunities for growth.

Texas Health Dallas Highlights:

For more than a half-century, Texas Health Dallas has been at the forefront of health care in North Texas. We're an 875-bed, Magnet-designated, full-service hospital serving our community in and around Dallas since 1966.

We specialize in cancer care, cardiology, neurosciences, women's services and emergency medicine. Plus, we're a renowned Level III neonatal intensive care unit, a Comprehensive Stroke and Bariatric Surgery Center of Excellence and provide wellness services, outpatient surgery and women's imaging services.

Texas Health Dallas is a joint Commission-certified Comprehensive Stroke Center, a Level I Trauma Center, a Comprehensive Heart Attack Center and a designated Magnet hospital. We're a top choice in North Texas for cancer and emergency services, bariatric services, cardiac care and much more.

Learn more about our culture, benefits, and recent awards!

If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together!

Do you still have questions or concerns? Email your questions to: recruitment@texashealth.org

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Primary Location: Dallas
Job: Clerical/Admin
Organization: Texas Health Dallas 8200 Walnut Hill Ln. TX 75231
Shift: Evening Job
Employee Status: Regular
Job Type: Standard
Schedule: Full-time