Analista de Customer Experience & Insights Pleno in Brazil, Indiana at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Customer Experience & Insights Pleno based in Brazil.
In this role, you will be responsible for operating and evolving customer experience research programs, turning feedback into actionable insights that directly support strategic business decisions. You will work with tools such as Qualtrics to design, distribute, and manage surveys across different audiences, ensuring data quality and reliability throughout the process. The position involves both analytical and operational responsibilities, combining data handling, reporting, and insight generation. You will develop dashboards and executive reports that help stakeholders understand customer behavior, satisfaction, and perception trends. By analyzing structured and unstructured data, you will identify patterns, opportunities, and critical pain points in the customer journey. This is a highly collaborative environment, where your insights will influence continuous improvement initiatives across multiple teams. The role requires strong attention to detail and the ability to translate data into clear business recommendations.
You will be responsible for managing the end-to-end lifecycle of customer experience research initiatives, ensuring data accuracy, operational efficiency, and actionable insights. This includes building and maintaining surveys, handling data preparation, and delivering analytical outputs that support business decisions.
- Configure, maintain, and manage surveys within Qualtrics, ensuring data integrity and methodological consistency.
- Execute data uploads, validation, and maintenance of research databases.
- Design and distribute customer experience, satisfaction, and market research surveys to different target audiences.
- Build dashboards and executive reports to track KPIs such as NPS, CSAT, CES, and other CX indicators.
- Analyze quantitative and qualitative data, including open-ended responses, to identify trends and insights.
- Monitor survey fieldwork progress, ensuring timelines, response quality, and sampling adherence.
- Support business areas in interpreting results and translating insights into actionable recommendations.
- Produce periodic reports in Excel and other tools, consolidating results and performance indicators.
- Ensure consistency, quality, and reliability of all collected and processed data.
You should bring a strong analytical mindset combined with hands-on experience in customer research, data analysis, and survey management tools. The role requires both technical proficiency and the ability to communicate insights clearly to stakeholders.
- Degree in Administration, Marketing, Statistics, Psychology, Engineering, Social Sciences, or related fields.
- Experience using Qualtrics or similar survey platforms.
- Solid knowledge of customer experience methodologies (NPS, CSAT, CES) and research design.
- Strong Excel skills (intermediate to advanced level).
- Experience building dashboards and executive-level reports.
- Ability to analyze structured and unstructured data, including text analysis and categorization of open responses.
- Strong analytical thinking and data interpretation skills.
- Excellent communication skills, with the ability to translate data into clear business insights.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Proactive attitude and ability to work with cross-functional stakeholders.
- CLT contract with market-competitive compensation
- Meal or food allowance
- Health and dental insurance
- Access to well-being and mental health support programs
- Training and learning platforms for professional development
- Partnerships and discounts with educational institutions and service providers
- Flexible work arrangements depending on project and client structure
- Life insurance
- Career development opportunities in a global innovation environment.