Client Programs Specialist 2 in Coppell, Texas at Mitchell International

Mitchell International
Client Programs Specialist 2

US-TX-Coppell

Job ID: 26-19388
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Responsibilities

This is a full-time remote position that can be located anywhere in the U.S

Responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with the delivery team to execute contract terms and conditions and to ensure on-time delivery of projects that support the client's business.

The Client Programs Specialist coordinates with clients and internal teams during implementation and ongoing delivery of WCS Service Operations solutions (processing of medical bills).

• Drives client satisfaction, client communication, and contributes to the overall management of the client relationship in partnership with Client Services Management.
• Works with internal teams to execute on contract terms and conditions and to ensure on-time delivery of projects that support our clients’ business.
• Implements and processes client changes to programs.
• Prepares and delivers standard and ad hoc reporting and researches and troubleshoots client concerns and issues.
• Function as a liaison between the External Client teams and Service Operations
• Actively contributes to the continuous improvement and enhancement of internal processes and infrastructure by designing and delivering new reports, suggesting and implementing improvements to existing tools and processes, and relaying and implementing customer suggestions for process change.
• May travel to customer sites to participate in process improvement analysis or present recommendations and solutions.
• Report proactively on account changes, problems, or issues to ensure that Mitchell meets customer support agreements.
• Resolve customer inquiries about complaints quickly, effectively and with the highest quality.
• Coordinate with clients and internal teams during delivery of an outsourced solution.

Qualifications

Minimum Education: High School diploma or equivalent. College degree preferred.

Required Skills and Experience: 2-4 years of industry experience.

• Worker's compensation or Auto Casualty bill review experience preferred
• Ability to present and interpret data to customers
• Intermediate skills in Microsoft Office (Word, Excel and PowerPoint)
• Strong grammar and business writing skills for documentation and customer communication

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $59,500 - $63,500 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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