Assistant Housing Manager - Belmont in Worcester, Massachusetts at Worcester Housing Authority

Position Summary:

Reporting directly to the office Property Manager, the Assistant Housing Manager provides support and guidance in the daily supervision and administration of the property management office. Responsibilities include, but are not limited to: calculation, collection, and processing of rents; showing and leasing apartment units; conducting new resident orientations; participating in inspections and lease enforcement; creating, processing, maintaining, and submitting reports; training and supervising office staff; and working cooperatively with WHA staff to provide exceptional customer service to WHA residents.

Essential Functions:

• Supports the Property Manager and office staff in the collection and processing of monthly rent payments and required resident occupancy documentation and materials.
• Identifies, calculates, and processes fraud/unreported income.
• Assists the Property Manager in enforcing lease provisions, including conducting informal conferences, issuing termination notices, as well as attending court hearings and assisting the Legal Department as requested.
• Reviews and approves resident recertification process.
• Completes, reviews, and/or approves financial transactions.
• Maintains department logs and databases, and produces reports as required.
• Provides exceptional customer service at all times, setting an example for staff.
• Supervises clerical work, including scheduling, training, support, and feedback.
• Conducts apartment unit showings and new resident orientations.
• Participates in unit and grounds inspections.
• Documents and follows-up on maintenance repair requests.
• Participates in various meetings as assigned (e.g. staff, resident, agency, department).
• Represents the Property Manager in their absence
• Performs similar job related duties, as assigned.

Qualifications:

Worcester Housing Authority is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on race, color, religious creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.