Shift Lead in Chestnut Hill, Massachusetts at New City Microcreamery

Here at New City Microcreamery, we feel that above all else, it’s the people that matter most. Our incredible staff are the crown jewels of New City and we're looking for an aspiring leader to join our team part-time year-round as a Shift Lead at our Sudbury or Hudson location.

*Note: You must have availability to work 11am-4pm or 6pm, AND/OR evening availability 4pm or 6pm-Close, including weekdays and weekends, and be able to work 2-5 shifts per week.

Your playground:

• Supervising Front of House operations
• Mentoring and training scoopers
• Opening and/or closing the shop
• Handling transactions and deposits
• Creating waffle cone masterpieces
• Maintaining the shop's allure
• Engaging guests and making them feel cherished
• Protecting company assets
• Adding value to the guest experience

Requirements:

• Hands-on experience in a high-volume, fast-paced environment
• Mentoring and training prowess
• Communication wizardry for conflict resolution and team direction
• Strong attention to detail. We use Restaurant365, Toast, and Paycom to streamline processes.

Your schedule:

• 2-5 Shifts per week, 12-32 hours/week.
• Daytime or Evening shifts available
• Weekdays, and some weekends and holidays

As for the perks:

• Pay rate: $16/hour to start, plus tips (Tip game strong, adding $6-$10/hour extra to your pocket - varies by location)
• Love dessert, great company, and unforgettable experiences? This is your moment—apply today!

• Must have reliable transportation
• Ability to work a flexible schedule, including nights & weekends
• Solid customer service skills
• Responsible, dependable, honest
• Professional appearance
• Excellent verbal skills

Why us? Our ice cream is legendary, our vibe is family-friendly yet oh-so-trendy, and our atmosphere? Unbeatable. We're not just an Elite Restaurant Group; we're creators of exceptional experiences. Our mission? Crafting an environment where guests feel at home and team members flourish. Come join us!