Field Services Analyst I in West Orange, New Jersey at RWJBarnabas Health

Job Title: Field Services Analyst I

Location: SBC Corporation

Department Name: IT&S Service Management

Req #: 0000269045

Status: Hourly

Shift: Day

Pay Range: $26.66 - $37.05 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Field Services Analyst I provides front-line technical support for employees and standard endpoint devices across RWJBarnabas Health.This position troubleshoots common hardware, software, connectivity, mobile device, and peripheral issues while delivering timely and professional customer service. Working under the guidance of senior IT staff, the Field Services Analyst I also supports IT Asset Management (ITAM) processes by maintaining accurate device and asset information in ServiceNow HAM Pro. This position provides onsite and remote technical support and travels between RWJBarnabas Health locations based on business needs,

As a Field Services Analyst I, a typical day may include:

Providing onsite and remote technical support for Windows 11 computers, laptops, mobile devices, printers, and other endpoint technology

Troubleshooting hardware, software, Microsoft 365, basic network connectivity, and peripheral issues

Supporting Microsoft Outlook, Teams, Excel, Word, PowerPoint, and other standard business applications

Resolving incidents and service requests while documenting troubleshooting steps and outcomes in ServiceNow

Supporting PCs, thin clients, Apple devices, printers, scanners, signature pads, and other customer and clinical technologies

Assisting with device installations, moves, changes, refreshes, and department relocations

Maintaining accurate IT asset information in ServiceNow HAM Pro, including device assignment, location, status, asset tags, and serial numbers

Providing basic AV and conference room support, including displays, audio, Microsoft Teams, and related meeting technology

Performing proactive rounding and floor support to identify technology issues and assist customers

Supporting technology go-lives, upgrades, emergency response activities, and other IT initiatives

This Role Might Be For You If

You enjoy troubleshooting technology and helping people solve technical problems

You are interested in building your career in field services, desktop support, or healthcare IT

You are comfortable providing hands-on support for computers, mobile devices, printers, and other endpoint technology

You can explain technical information clearly to both technical and non-technical users

You are organized and comfortable documenting your work in a ticketing system

You can follow established troubleshooting procedures and recognize when an issue should be escalated

You are comfortable traveling between RWJBarnabas Health locations as needed

To Be Considered for the Field Services Analyst I position, you must have:

High school diploma or equivalent

Working knowledge of Microsoft Windows, including Windows 11, and Microsoft 365

Basic endpoint hardware, software, and application troubleshooting skills

Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and physical connectivity

Familiarity with laptops, PCs, thin clients, mobile devices, printers, scanners, and other common endpoint technologies

Strong customer service, communication, organization, and problem-solving skills

Ability to follow documented incident, service request, and IT support processes

Valid New Jersey driver s license, reliable transportation, and ability to travel between RWJBarnabas Health locations as needed

CompTIA A+ certification or ability to obtain certification within an agreed-upon timeframe

Preferred Qualifications:

0 2 years of field services, desktop support, help desk, or related IT support experience

Associate s or bachelor s degree in Computer Science, Information Systems, Business Administration, or a related field

Experience with ServiceNow and/or ServiceNow HAM Pro

Experience supporting IT Asset Management (ITAM) processes

Experience supporting a large or multi-site organization

Healthcare IT experience

Familiarity with Apple devices, including iPhone, iPad, MacBook, and iMac

Basic experience with Microsoft Teams, Zoom, AV, or conference room technology

Entry-level certifications suchDI, or ITIL

Why You'll Love Working With Us

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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