IT Support Specialist in Hamilton, New Jersey at FIRST BANK

Position Summary:

The IT Support Specialist provides technical support andadministration for end-user computing systems, core banking applications,Microsoft 365 services, network-connected devices, and enterprise technologysolutions. This position performs troubleshooting, system support, userassistance, and project-related work while helping maintain technologyreliability, security, compliance, and strong customer service.

Therole works with IT management, vendors, and business units to resolve technicalissues and support the organization's operational technology needs.

Duties & Responsibilities:

End User Support

· Provide Tier I and Tier II support for desktops, laptops,mobile devices, printers, peripherals, and software applications.

· Diagnose and resolve technical issues involving Windowsoperating systems, Microsoft 365, network connectivity, and enterpriseapplications, escalating more complex issues when needed.

· Manage and prioritize support requests through the ITService Management (ITSM) platform.

· Ensure timely resolution of incidents and service requestswhile maintaining service level expectations.

· Create and maintain technicaldocumentation, procedures, and knowledge base articles.

Systems Administration

· Administer and support Microsoft 365 applications.

· Perform Active Directory administration, including userprovisioning, group management, password resets, and access management.

· Configure and maintain endpoint management solutions,security policies, and software deployment systems.

· Support server infrastructure, storage systems, andvirtualization platforms as assigned.

· Monitor system health and assist with addressingperformance, availability, and security concerns.

Infrastructure Support

· Support backup, disaster recovery, and business continuityprograms.

· Participate in system maintenance windows, upgrades, andproject implementations.

· Perform routine system monitoring and maintenanceactivities.

General Responsibilities

· Collaborate with IT team members and share technicalknowledge and documentation.

· Assist with evaluating hardware, software, andinfrastructure improvements.

· Participate in after-hours support,weekend support and on-call rotations as required.

· Must be able to lift 25lbs.

· Must be able to travel to all branch offices.

Technical Skills

· Maintenance & Repair:Workstations, Servers, Printers, and other necessary hardware.

· Microsoft Windows Operating Systems:Configuration, maintenance, hardening, imaging and deployment.

· Microsoft Windows Management: Active Directory, GroupPolicy, Microsoft 365 etc...

· Cloud & Virtualization: Azure, AWS, VMWare, Hyper-Vetc...

Qualifications

· Bachelor's degree inComputer Science, InformationTechnology, or a related field, or equivalent experience.

· 3-5 years of ITsupport experience required.

· Self-motivated withthe ability to work independently and collaborate effectively in a teamenvironment.

· Strong verbal andwritten communication, interpersonal, organizational, and presentation skills.

· Banking or financialservices experience preferred.

· Relevantcertifications preferred, such as Microsoft, CompTIA, ITIL, etc...