Front Desk Coordinator in Macon, Georgia at Symphony Spine and Pain

The Pain Institute of Georgia is seeking a dependable, patient-focused Front Desk Coordinator.

We are looking for candidates who are organized, compassionate, and experienced in a fast-paced medical environment. eClinical Works (ECW) experience is strongly preferred, and pain management experience is a plus.

This position involves a high volume of appointment scheduling and document scanning, so candidates should be comfortable managing multiple scheduling requests, maintaining accurate records, and handling a large volume of documents throughout the day.

• Greet all patients warmly upon arrival with a friendly, professional demeanor, ensuring a positive first impression.
• Manage patient check-in and check-out processes efficiently and accurately.
• Verify and update patient demographic information in ECW.
• Facilitate clear and timely communication between patients, providers, medical assistants, and clinic staff.
• Respond to patient inquiries and provide assistance as needed.
• Maintain a clean, organized lobby and ensure supplies are fully stocked.
• Prepare all necessary materials and documentation for the following day’s schedule.
• Collect co-pays, co-insurance, and deductibles at the time of service in accordance with office policies.
• Schedule follow-up appointments, including outstanding services and medication refill visits, during check-in and check-out.
• Manage and reconcile the cash box, including opening and closing procedures.
• Perform opening and closing office duties as assigned.
• Update appointment statuses in ECW by the close of each business day.
• Submit and manage task messages related to authorizations, closing processes, and provider tracking.
• Ensure all task messages are updated and completed by assigned deadlines.