Operations Coordinator in Westborough, Massachusetts at United Medical Systems

Operations Coordinator

Are you a problem-solver with a passion for customer service? Do you thrive in a fast-paced environment where organization and communication are key? If so, we want you on our team!

What Youll Do:

As an Operations Coordinator, youll be the heartbeat of our scheduling and logistics operations. Youll work closely with our customers as well as our internal field technologists and support engineers to ensure service schedules run smoothly. Your role will involve:

• Coordinating and optimizing mobile service schedules daily.
• Providing top-tier customer support by responding to inquiries and schedule changes.
• Assigning resources and routes to ensure seamless service delivery.
• Maintaining accurate scheduling and account database records.
• Effectively maintain account database information for UMSs customers and patients. Focusing on high level of accuracy and timely data entry.
• Communicating effectively with customers, internal teams and field staff to ensure flawless experience.
• Problem solving in real time and ensuring our customers needs are met.
• Drive customer retention by providing additional support when needed.

What We Are Looking For:

• Associates degree or equivalent work experience
• Highly detail-oriented with exceptional accuracy in data entry and record-keeping, and a strong commitment to data integrity.
• Proactive, high-energy individual with a customer-first mindset
• Strong organizational and multi-tasking skills
• Excellent communication and relationship building abilities
• The ability to remain calm and solution-focused in a fast-paced environment
• Experience in medical scheduling or a similar logistics role (2-3 years preferred)

Benefit Offering:

• Medical insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic life Insurance
• 401k with excellent company match
• Paid Vacation/sick/personal Time