Senior Systems Administrator in Jacksonville, Florida at SafeTouch LLC

Sr. Systems Administrator

Jacksonville, FL | Full-Time | $90,000–$100,000

Lead the Technology. Solve the Complex. Strengthen the Environment.

SafeTouch Security has been serving our community for more than 30 years, and our technology infrastructure is critical to keeping our people and operations connected, secure, and moving forward.

We’re looking for a Sr. Systems Administrator to serve as a senior technical leader within our IT team. This is a hands-on role for someone who enjoys solving complex problems, building better systems, strengthening cybersecurity, and setting the technical standards others follow.

Reporting to the Director, Infrastructure & Cybersecurity, you’ll own complex infrastructure and security initiatives, lead escalated technical issues, drive projects and improvements, and provide technical guidance to Systems Administrators and IT Support Technicians.

What You’ll Do

• Own complex administration, troubleshooting, and optimization across Microsoft 365, Entra ID, Windows/Linux servers, networking, firewalls, cloud, and backup/DR.
• Design and maintain automated provisioning and access workflows across Microsoft 365, Entra ID, Intune, and security platforms.
• Establish and maintain technical standards, best practices, configurations, and documentation for infrastructure and endpoint management.
• Serve as the primary escalation point for complex technical issues, multi-site incidents, security concerns, and infrastructure failures.
• Lead technical remediation efforts involving vulnerabilities, endpoint protection, MFA, conditional access, email security, and other cybersecurity controls.
• Support incident response and work closely with the Director, Infrastructure & Cybersecurity, on suspected or confirmed security incidents.
• Lead infrastructure projects, migrations, upgrades, and other technical implementations from planning through execution.
• Monitor and strengthen system performance, security, availability, backup/recovery, and overall infrastructure health.
• Mentor the Systems Administrator and IT Support Technicians, providing technical direction and helping build the team’s capabilities.
• Evaluate and improve troubleshooting processes, escalation paths, and technical documentation.
• Partner with business systems teams on shared technical issues, including application access and permissions.
• Work directly with MSPs, telecom providers, cloud partners, hardware/software vendors, and other technology partners to resolve complex issues and deliver projects.

What You Bring

• Bachelor’s degree in IT or a related field, or equivalent experience.
• 7+ years of hands-on experience in systems administration, infrastructure, or cybersecurity operations.
• Strong hands-on expertise with Microsoft 365, Entra ID, Windows/Linux servers, networking, firewalls, backups, and endpoint management.
• Experience with vulnerability management, endpoint protection, MFA, conditional access, and incident response.
• Demonstrated ability to own complex technical issues and projects from diagnosis through resolution.
• Experience establishing technical standards, improving processes, and documenting infrastructure and security practices.
• Experience mentoring or providing technical direction to other IT professionals.
• Experience supporting a multi-site or distributed organization.
• Strong troubleshooting, communication, organization, judgment, and problem-solving skills.
• Security+, CCNA, Microsoft/Azure certifications, or comparable credentials are preferred.
• Experience with Intune, Defender, Azure, or similar administration platforms is preferred.
• Bilingual skills are a plus.
• Ability to successfully complete required background and drug screening.

What We Offer

• $90,000–$100,000 salary range
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development and growth opportunities.
• The opportunity to play a key role in strengthening the technology and cybersecurity environment of a growing organization.

Schedule: Monday–Friday, 8:00 AM–5:00 PM. Additional hours and on-call availability may occasionally be required to support business and technical needs.

Location: Corporate office in Jacksonville, FL.

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.