F&B Supervisor in ONAWA, Iowa at Casino Omaha
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Job Description
Summary: The F&B Supervisor is responsible for all team members working in the Restaurant. Ensures food is served in a timely manner & beverage is served professionally. Responsible for the supervision and running of restaurant operations including event planning support, scheduling, inventory, cash control, compliance with alcohol policies, cleaning, safety, guest service, team member training and supervision according to Blackbird Bend Casino standards and assures superior guest service is extended at all times. The F&B Supervisor is also responsible for maintaining a team member-focused culture that results in high-performance, empowerment, setting and reaching goals, and overall quality in BBC workforce. Additionally, the F&B Supervisor works closely with the F&B manager to promote the company’s culture, mission and philosophy. Supports their peer’s offering guidance and modeling leadership. This is a full-time position and considered nonexempt under FLSA at an N-9 pay grade. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary job responsibilities. The Restaurant Supervisor reports to Food and Beverage Manager.
QUALIFICATIONS:
- Must be able to meet and maintain all organizational, local, state, and federal licensing and training requirements.
- Ability to lift fifty (50) pounds.
- Strong organizational and interpersonal skills are required.
- Able to review and comprehend recipes, orders and other necessary documentation;
- Basic understanding of full-service restaurant and beverage operation;
- Superior customer service and team member relations skills
- Must have Safe Serve Certification or the ability to obtain the equivalent.
- Prior supervisory experience preferred
- Casino experience preferred;
- High School Diploma or GED and at least 2 years food and beverage experience or related field;
- Must be a minimum of 18 years of age or older upon employment;
KNOWLEDGE, SKILLS, COMPETENCIES, and ABILITIES:
Preferred Candidates will have proven success in the following:
- Software and/or technological proficiency as it relates to the position
- Strong communication skills (oral, written, and presentation if applicable)
- Leadership in problem solving and decision making
- Knowledge of the restaurant, kitchen and bar operations.
- Ability to work well with others who have diverse opinions
- Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to maintain composure in challenging situations
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to operate a cash register, Phone system, Beverage dispenser and other types of restaurants and kitchen equipment in the food and beverage industry;
- The ability to exercise tact and handle information that is confidential, sensitive or controversial
- Strong organizational habits
- The ability to work and plan independently with often remote, but supportive supervision
- The ability to work flexible schedules to accommodate the business demand.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Customer focus
- Champion for change, coaching, and teamwork
ESSENTIAL FUNCTIONS (The requirements listed below are not intended to be an exhaustive list of all duties, or responsibilities associated with this job.):
- Opens and closes shifts or work area at scheduled times ensuring department outlets are fully prepared for operation
- Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment and recommend required repairs.
- Ensures cleanliness of all areas in the department
- Enforces performance standards, policies, and procedures in F&B department.
- Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all federal, state and local applicable laws.
- Responsible for the scheduling, evaluating and training of F&B department team members ensuring staff compliance with all customers’ service standards.
- Ensure F&B department floor operations are run in a smooth, efficient manner to ensure customers satisfaction.
- Observe performance and encourage improvement where necessary.
- Monitors job performances of all F&B department team members and provides feedback on same to aid the team members in developing and enhancing skills
- Assist the F&B Manager in Interviewing, selecting, training, supervising, counseling and disciplining team members in a fair and equitable manner.
- Train new team members and provide ongoing training for current team members
- Protects the security of Blackbird Bend Casino assets
- Remain calm and alert, especially during emergency situation and/or heavy activity, serving as a role model for the team members
- Establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
- Address issues that arise in a manner that adheres to BBC policies, guidelines, practices, and procedures.
- Ensure that all organizational, local, state and federal program guideline are being met and followed.
- Maintain a clean and safe environment.
- Attend required and assigned staff meeting and training.
- Maintain and promote positive relationships with coworkers, customers, vendors, and others.
- Contribute to team effort by accomplishing assigned tasks outside of home department.
- Participate on cross- functional teams.
- Advise appropriate supervisor/manager/director of any issues to ensure efficient operations, and excellent service to all customers.
- Perform and complete unplanned duties/activities, or other assignments assigned by management.
PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is required to talk and hear. The employee is often required to use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is required to stand for long periods, occasionally required to sit, walk, reach with arms and hands, climb or balance, reach, and to stoop, kneel, crouch or crawl, carry and lift up to 50 pounds. Vision abilities required by this job include close vision.
WORKING CONDITIONS:
While performing the duties of this job, the employee is frequently exposed to indoor conditions. Exposure to secondhand smoke. The noise level in the work environment ranges from mild to loud.
Under Federal Law, all qualified Indian applicants will receive preference over non-Indian applicants. In the absence of qualified Indian applicants, consideration will be given to applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, or veteran status, the presence of non-related medical condition or handicap, or other legally protected status. BBC is an Equal Opportunity Employer.
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