MLW Technician at White Plains Hospital – WHITE PLAINS, New York

White Plains Hospital Job Description

Title: MLW Technician Job Code: 500332

Department/Location: Department of

Laboratories/MLW

FLSA Status: Non-Exempt

Reports to: Administrative Manager

Laboratory Outreach Services

• The MLW Technician unpacks, registers and receives specimens, preparing them for processioning, while locating and correcting any discrepancies, and ensuring that specimens are preserved properly before forwarding them to the appropriate laboratory section. Performs customer service related duties as assigned.

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
2. Responsible to remove specimens from transport bags, verifies proper identifiers on all requisitions; and promptly follows-up on discrepancies or omissions on paperwork or specimens
3. Responsible for entering ordered tests from outreach requisition into HIS to ensure that the ancillary laboratory departments receive appropriate testing orders; prioritize workload to ensure the timely processing of all specimens
4. Responsible for labeling and dissemination of specimen to the proper laboratory department
5. Demonstrate knowledge and use of client specific registration and accessioning procedures
6. Responsible for answering all incoming outreach telephone calls and responding in order to resolve call in an accurate, efficient and timely manner
7. Responsible for faxing laboratory results to physician offices as requested
8. To ensure seamless communication between shifts, responsible for documentation of all outreach issues in the HIS for follow-up and resolution the next business day
9. Responsible for STAT specimen pick-up at local physician office practices, as well as, dispatching contracted courier service
10. Responsible sorting, compiling and delivery of laboratory reports to local physician office practices
11. Demonstrates knowledge of department and hospital policies and procedures and their execution
12. Completes job specific competency requirements
13. Maintains a clean and organized work area - Demonstrate ability to maintain a safe environment and use universal precaution
14. Ensures all client inquiries are responded to in a timely manner
15. Performs all other related duties as assigned.

• • High School graduate or GED equivalent required
  • Ability to type 35 words per minute
  • Previous experience in a healthcare environment preferred
  • Medical terminology preferred
  • Ability to use basic office equipment, basic computer skills, and knowledge of CTR computer terminals a plus

Integrity to handle the confidential aspects of work Adaptability-ability to cooperate with others

Stress Tolerance-retains composure under stress

Must be able to communicate, converse and write in the English language Ability to effectively communicate with internal and external customers