Care4Kids Client Services Representative in Rocky Hill, Connecticut at United Way of Connecticut Inc

We are looking for a patient, empathetic team player to join our talented group of Client Services Representatives. This position plays a critical role on the Child Services team supporting clients and providers in accessing the Care4Kids child care subsidy in order to ensure that children can benefit from high-quality child care. This position is ideal for an individual seeking to get their foot in the door within an organization that is changing lives in our state for the better.

What you will do

• You will take incoming calls from CT families seeking assistance to pay their child care expenses
• You will help child care providers with eligibility and invoice questions relating to the Care4Kids program
• You will support employers in ensuring that their staff can benefit from Care4Kids child care subsidies

When and where you will work

This is a full-time position working 8:00 a.m.–5:00 p.m. Monday through Friday and 9:00 a.m.–6:00 p.m. every third Thursday of the month. Employment begins with in-person classroom training in our beautiful new office space! After a few months of continued learning on the job, you will be eligible to work from home for a portion of your work week.

The Pay and Benefits:

• $20.00 per hour base pay.
• $0.75 per worked hour for certified Spanish- or Portuguese-speaking staff ($1.50 per hour worked for both languages).
• An outright 5% 401(k) contribution.
• Paid Time Off—you begin accruing immediately!
• 13 paid holidays per year or special pay for worked holidays
• Supportive, culturally diverse, and inclusive company culture.

Who you are

• You have a High School Diploma or GED with a minimum of two years' experience in a customer service field required.
• You have some experience working in an office environment, and ideally in a fast-paced contact center.
• You love helping people!

United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.