Site Director for Homeless/Unhoused Programs in St. Louis, Missouri at Magdala House

Agency Description

Magdala House is a human services agency dedicated to serving the needs of individuals who are underserved and unserved. Our comprehensive care plans are delivered through structured team-based care plans that are holistic, customized, intensive, and individualized. With unwavering commitment, we assist individuals with disabilities on their path to self-sufficiency.

Job Description

The Site Director provides strategic and operational leadership for Magdala House’s homeless response continuum, including emergency shelter, transitional housing, housing stabilization, and supportive service programs. This position oversees program operations, staff leadership, regulatory and contract compliance, community collaboration, HMIS and data reporting, and quality improvement initiatives that support individuals experiencing homelessness on their path toward stability and self-sufficiency.

Program Leadership and Operations

• Provide leadership and oversight for homeless and stability programs, including emergency shelter, transitional housing, rapid rehousing support, overflow operations, and related supportive services.
• Ensure programs operate in alignment with organizational mission, contractual requirements, and best practices in homelessness response and housing stabilization.
• Monitor daily program operations, occupancy, utilization, service delivery, staffing coverage, and client outcomes.
• Support crisis response planning and implementation during emergency weather events, overflow operations, and community emergencies.

Staff Leadership and Supervision

• Supervise program managers, case managers, housing staff, shelter staff, and other assigned personnel.
• Establish clear performance expectations and accountability standards for staff.
• Conduct coaching, performance evaluations, corrective action, and professional development planning.
• Foster a culture of accountability, professionalism, collaboration, compassion, and trauma-informed care.

Collaborative Service Delivery and Community Partnerships

• Develop and maintain collaborative partnerships with community organizations, healthcare providers, behavioral health providers, outreach teams, faith-based organizations, and housing partners.
• Serve as Magdala House’s operational liaison with the St. Louis Department of Human Services and the Continuum of Care.
• Participate in CoC committees, community meetings, coordinated entry discussions, funding meetings, and system-wide planning initiatives.
• Collaborate regularly with case managers to review barriers to housing placement, service coordination, crisis intervention needs, and client outcomes.
• Work closely with internal leadership and external stakeholders to strengthen coordinated care and housing navigation efforts.

Compliance, Reporting, and Data Management

• Ensure compliance with all applicable federal, state, local, and funder requirements, including HUD, ESG, CoC, City of St. Louis, and other contractual standards.
• Oversee timely and accurate HMIS documentation, case note quality, service tracking, and data entry compliance.
• Monitor program performance indicators including utilization, exits, housing placements, returns to homelessness, and length of stay metrics.
• Prepare and review operational reports, grant reporting data, corrective action responses, audits, and performance dashboards.
• Collaborate with leadership to analyze program data and implement continuous quality improvement initiatives.

Work Environment

This job operates at Magdala House’s various site locations, off-site venues and outside event areas in various weather conditions are expected. Limited travel in the Saint Louis metro area using personal transportation is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are flexible and include evening and weekend work. Travel is primarily local during work hours.

Required Qualifications

• Bachelor’s degree in Social Work, Human Services, Public Administration, Psychology, or related field, or equivalent combination of education and experience.
• Minimum of 3 years of leadership or supervisory experience in homeless services, housing programs, social services, behavioral health, or related human services field.
• Experience supervising case management and direct service teams.
• Experience working with community partners, government agencies, and collaboratively delivered programs.
• Strong understanding of homelessness systems, housing stabilization practices, and trauma-informed care principles.
• Experience with HMIS systems, data reporting, and performance monitoring.
• Strong written, verbal, organizational, and interpersonal communication skills.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel, and Teams.
• Ability to travel locally throughout the St. Louis metropolitan area.

Preferred Qualifications

• Master’s degree in Social Work, Public Administration, Human Services, or related field.
• Experience managing government and publicly funded homeless services programs.
• Knowledge of Coordinated Entry systems and housing-focused case management practices.
• Experience working with individuals experiencing chronic homelessness, mental illness, substance use disorders, or complex barriers to housing stability.

Salary

$75,000-$90,000 commensurate with experience