Full-time Operations Manager at Aileron Management LLC – Boone, North Carolina

The Horton Hotel is looking for an Operations Manager to assist the General Manager in achieving hotel profitability through revenue generation, cost control, and guest satisfaction, while maintaining the integrity of the hotel. 30-35 hours per week.

The Job

A typical day for the Operations Manager includes assisting the General Manager in the day-to-day operations of the hotel.

Job Duties Include:

• Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
• Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
• Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Act as the Manager on Duty in the absence of the General Manager.
• Assist with the local sales efforts while staying current on industry trends and local market activities.
• Ensure safety and security of the hotel, staff and guests.
• Support the hotel's sales and business strategies to maximize revenues and profitability.
• Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments.
• Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
• Other tasks, projects and duties when needed, as assigned by the General Manager

What would make me successful in this role?

• Passion for hospitality
• Ability to multi-task
• Ability to manage 15+ people
• Motivated to enhance the guest experience
• Ability to work in a fast-paced environment
• Attention to detail and time management skills
• Availability to work a flexible schedule: weekends, and holidays

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time – up to 5 days per year
• 7 paid Holidays per year
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay – Access to earned wages before your regular paycheck
• 10% off hotel rooms and 20% off retail shop

Requirements

• Must be at least 18 years of age or older.
• Hotel guest service experience required.
• Supervisory experience required
• Hotel computer systems experience required.
• Strong verbal and written communication skills.
• Undergraduate degree preferred.
• Ability to work weekends, nights, and holidays.

About Us

The Horton Hotel is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

The Horton Hotel is a 15 room boutique hotel with a swanky lobby lounge and rooftop bar in the heart of downtown Boone, opened in Feb of 2019.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Required Skills & Experience

• Must be at least 18 years of age or older.
• Hotel guest service experience required.
• Supervisory experience required
• Hotel computer systems experience required.
• Strong verbal and written communication skills.
• Undergraduate degree preferred.
• Ability to work weekends, nights, and holidays.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.