Program Manager at DATA Communications Management Corp – Calgary, Alberta

Employment type: Full Time Permanent

Vacancy status: Existing Vacancy

Location: Calgary, AB

DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.

As a Program Manager, you will deliver highly effective data driven campaigns on time for a variety of markets and liaise with clients, agencies and internal departments from start to finish on all projects.

This is a hybrid role, working 4 days per week in the office and an option to work remotely 1 day per week.

Key responsibilities

• Be the primary point of contact for clients and coordinate between internal departments (Client Services, Operations, etc.)
• Lead internal and external activities related to the management of Projects including: Marketing Campaigns, Direct Mail projects, kitting/fulfillment & distribution, print production, estimating, inventory and all client deliverables
• Work with Account Executives by providing them with key support for administrative tasks, planning new projects or orders.
• Create project plans, work back schedules, manage all aspects of production, drive accountabilities, and follow up with job analyses after completion as needed
• Interpret and create instructions for various internal teams, perform quality control on all letter copy and print proofs, review audits, coordinate data transfers.
• Establish and maintain quality control standards and check points to ensure work is completed to standards and customer specifications.
• Conduct postmortems and lessons learned after project completions and incorporate continual improvement initiatives into future projects.

Skills & experiences

• Exceptional customer service skills, with ability to work overtime to meet customer demands with little to no notice
• Working experience in marketing production/account management in the commercial print industry, with a strong understanding of offset, digital, and large format production.
• Strong computer skills including Microsoft Office, Project Management software, and experience with Microsoft Dynamics 365 is an asset

What we offer

• Comprehensive healthcare, dental, and vision coverage for you and family
• Company-matched pension program
• Tuition reimbursement to invest in your growth and career development
• Collaborative and supportive work environment where your ideas are valued and your impact is visible

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us at https://www.datacm.com/company/contact, so that we can ensure your equal participation.