Enrollment Coordinator in Belmont, California at Footsteps Child Care

• Serve as the primary point of contact for prospective and enrolled families throughout the enrollment lifecycle
• Manage a caseload of families, guiding them through application, eligibility, enrollment, and ongoing participation
• Provide clear, responsive communication to families regarding program options, requirements, and timelines
• Monitor enrollment status and follow up proactively to ensure completion of required steps
• Support families in navigating documentation requirements, including private pay/subsidies/alternative payment/CCTR/CSPP/ELOP, eligibility and need verification, and program policies
• Maintain confidentiality and professionalism in all family interactions

Database & Systems Management

• Ensure all enrollment files are complete and meet licensing and funding requirements (e.g., CA Child Care Licensing, CCTR, and CSPP)
• Track required forms, deadlines, and documentation renewals
• Support audits by maintaining organized and accessible records
• Stay current on relevant policies and regulations impacting enrollment

• Partner with Site Directors and Program Leadership to align enrollment with staffing and capacity
• Communicate enrollment updates, openings, and changes across teams
• Support the onboarding of new families to ensure a smooth transition into programs
• Assist with outreach efforts, tours, and enrollment events as needed
• Work with the Director of Finance when a new family begins to process billing enrollment
• Assist families in planning and implementing a smooth transition between program options or from program to program.
• Participate in all required CCTR and CSPP subcontractor meetings and training held by the San Mateo County Office of Education (SMCOE) or other hosting agencies.

QUALIFICATIONS:

Required

• Experience with child care enrollment systems (e.g., Care, ProCare, NoHo, KinderSystems, or similar).
• Familiarity with subsidized child care programs and eligibility requirements (California experience strongly preferred).
• Experience working with diverse families.
• Work experience that demonstrates the ability to work well with community resource agencies.
• Bilingual candidates (proficient in speaking/reading/writing Spanish).
• Other responsibilities as assigned.

• Case Management: Organized, responsive, and supportive in managing multiple family cases
• Data Integrity: Accurate, detail-oriented, and systems-focused
• Communication: Clear, professional, and family-centered
• Problem-Solving: Proactive and solution-oriented
• Collaboration: Works effectively across teams and sites

• Pay Range: $28-$32/hour
• Health, Dental, Vision, Life Benefits
• Paid Time Off and Holidays
• 403(b) Retirement Plan with Employer Matching
• Professional Development Opportunities

• Mission-driven work supporting children and families
• Collaborative, supportive team environment
• Opportunity to build systems and improve processes
• Meaningful impact on access to high-quality child care for our community