Leasing Manager at Confidential – Knoxville, Tennessee

Seeking a full-time Leasing Manager for an apartment community in Knoxville, TN. Rental housing discount available if living on site.

Summary

The Leasing Manager reports to the Property Manager and their primary responsibilities are to meet or exceed budgeted occupancy, supervise the Leasing Professionals and maintain excellent resident relations through superior customer service. The Leasing Manager is also responsible for complying with all state, federal, and/or local laws relating to Fair Housing.

Essential Duties & Responsibilities

• Maintains positive resident relations through superior service.

• Consults with prospective residents to identify requirements and budgets, then matches these needs with available floor plan options. Conducts phone, online, and tour sales with prospective and current residents

• Trains, develops, and evaluates Leasing Team members in accordance with company policies. Establishes effective communication methods with their team.

• Research property, market, and university demographics. Has a thorough understanding of the property's target demographic and uses knowledge/strategies to reach the property's desired audience with all digital marketing efforts.

• Shops competitor's properties in person and/or over the phone.

• Heads up social media representation and presence for the property within brand guidelines.

• Leads marketing outreach programs at local universities, student groups, and fraternity/sorority houses.

• In conjunction with Leasing Team, develops, plans, and executes all resident events and activities while staying in line with budget.

• Participates in the daily operations of the property. Tours property daily to ensure it is neat, tidy, attractive and in good repair. Manages use of shared facilities such as fitness and recreation areas, laundry facilities, and meeting or gathering spaces.

• Reviews screening results of prospective residents and makes final screening decisions in accordance with the property's standard rental criteria.

• Performs weekly, monthly, and quarterly audits of lease files as needed. Confirms paperwork is correct and ready for move-in day for all prospective residents and renewals.

• Performs weekly audit of property website, ILS's, prelease and renewal numbers, internal lease tracker/source, and property system (such as Entrata) to ensure accurate specials/rates are being advertised/charged and accurate numbers are being reported.

• Conducts weekly market survey of your competitors. Maintains consistent, thorough knowledge of the market.

• Develops a Marketing Plan with your Property Manager and Corporate Team.

• Assists with turn walks prior to move-ins, as well as any other turn-related duties as directed.

• Trains the Leasing team for lead management and follow-up. Monitors lead management and immediately correct if standards are not being met.

• Ensures signs/banners and point of purchase's (POP) follow standards.
  

Compensation

We offer an excellent compensation packet including a very competitive salary (DOE), bonus potential, health, dental, and vision insurance, life insurance, disability insurance, 401k, paid time off, paid holidays, flexible spending account, HSA, etc.

Hourly Wage: $22-25 DOE, plus leasing commissions and bonuses. Rental housing discount of 20% offered if living on site (pending 90 days).

Equal Opportunity Employer (EOE)

Education & Experience

No degree required; Two (2) full years of leasing experience in student housing preferred.

Knowledge, Skills, and Other Abilities

• Excellent interpersonal skills with good sales and customer service skills.

• Must have excellent communication and people skills, with the ability to deliver and receive challenging conversations.

• Strong organizational and administrative abilities.

• Strong leadership skills. Ability to effectively lead a team.

• Ability to work independently and prioritize.

• Thorough knowledge of company policies, safety standards, Fair Housing laws, and OSHA guidelines.