General Manager - Cleveland, OH at LAZ Parking Midwest, LLC – Cleveland, Ohio

About Us:

Here at LAZ Parking, we often say, its not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference.

The Spirit of the Position:

The General Manager supports the Regional Vice President with a complete oversight for financials and operations of assigned portfolios to ensure 24/7 professional Parking and Transportation management. As a company devoted to promoting an employee-focused servant leadership culture, the General Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolios while always supporting and promoting the LAZ Culture of People First.

Principle Job Duties:

• Manage, train, and develop direct reports and ensure accountability for consistent practices, goals and objectives for all staff, inclusive of hiring, scheduling, performance evaluations and succession planning.
• Develop and implement strategic business plans to achieve financial and operational goals.
• Monitor and analyze financial performance, preparing budgets, profit/loss statements, and financial reports.
• Ensure compliance with all audit processes and procedures, safety regulations, company policies, and contractual obligations inclusive of mitigation of identified risks through comprehensive corrective action plans
• Implement marketing and promotional strategies
• Foster strong client relationships and ensure high levels of customer satisfaction and retention.
• Understand and fulfill all requirements outlined in contractual agreements with clients.
• Develop strategic business plans and directions for assigned portfolios with a focus on maximizing revenue, managing expenses, and ensuring customer satisfaction by the maintenance of high service standards.
• Resolve customer complaints and issues promptly, prioritizing service recovery.
• Additional duties as assigned.

Requirements:

• 7-10 years experience managing 24/7 operations.
• 3-5 years Business Development experience.
• 5+ years experience of P&L oversight preferred.
• Experience leading a large-scale decentralized team and business model.

Education:

• Bachelor's Degree or equivalent work experience.

Experience:

• 8+ years in Management role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Parking and Transportation management experience of multiple locations is required.

Skills:

• Demonstrable ability to work independently and multi-task.
• Demonstrable ability to communicate professionally and effectively with all stakeholders both internally and externally inclusive of facilitating coaching conversations with employees and managers while encouraging the open expression of ideas and opinions.
• Demonstrable ability to seek improvement and create an environment of idea sharing, creative problem solving and continuous improvement.
• Strong customer service skills and abilities.
• Demonstrable ability to encourage, delegate, mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Demonstrable ability to interpret policies, procedures, and standard business practices.

Physical Demands:

• Willingness to work in the elements heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50lbs.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.

LAZ Parking participates in E-Verify.