Co-Pay Assistance Collections Specialist at PROMPTCARE HOME INFUSION LLC – New Providence, New Jersey

PromptCare seeks a highly motivated, experienced, and detail-oriented Co-Pay Assistance Specialist to join our AR Infusion team. The Specialist will oversee the billing and collections of patients’ pay accounts. If you are a detail-oriented individual with a passion for healthcare billing and collections, we encourage you to apply for this exciting opportunity in the Homecare Infusion industry. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Job Type: Full-time, 40 hours per week, Monday-Friday, flexible eight (8) hours shifts earliest starting at 8:00am

Location: Remote

• High School Diploma or equivalent
• 2-3 years of experience in electronic claims submission and medical collections preferred
• Working knowledge of insurance plans including but not limited to Medicare and Medicaid preferred
• Industry experience with billing/collections in DME, home infusion and/or enteral preferred
• Accounts receivable and accounting experience preferred
• Knowledge of CPR+ software preferred

Job Responsibilities, included but not limited to:

• Ensure timely and accurate submission of patient statements
• Ensure proper follow-up is performed on all outstanding balances
• Evaluate eligibility for Copay Assistance & Hardship Program and identify possible funding sources
• Follow internal and external policies and procedures
• Escalate problems as necessary to ensure timely resolution
• Ensure balances that are billed to a patient are appropriate by reviewing the primary payer EOB and other account information as necessary
• Maintain the patient billing phone line and answer and respond to patient questions and concerns in a timely manner
• Submissions & Collections of Copay Assistance Payor accounts for assigned payers
• Re-enroll patients yearly for Copay Assistance and Hardship Programs
• Additional duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand and walk, ability to lift files, open filing cabinets and bend or stand as necessary. This position may require the ability to occasionally lift office products and supplies, of 20-35 pounds.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.