Financial Fraud Risk Analyst at Middlesex Savings Bank – Westborough, Massachusetts

Financial Fraud Risk Analyst

US-MA-Westborough

Job ID: 5681
Type: Full Time
# of Openings: 1
Category: Risk Management - Risk Management
Westborough Operations Center

Overview

The Financial Fraud Risk Analyst role is to monitor and review all payments transaction activity to detect and minimize fraudulent payment activity across multiple electronic channels including online banking, ACH, wires, ATM/Debit cards and check. Perform any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.

Responsibilities

• Manages various alerts generated by fraud analytics application within established timeframes.
• Responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type.
• Maintains accurate records and documentation to support check collection and fraud prevention activities, including charged off cash item documentation.
• Responsible for check collection efforts in conformance with Bank and regulatory collection policies and procedures. This entails contacting the party(ies) involved via the telephone or mail, continuous follow up as appropriate, and then documenting collection efforts for potential court appearances and justification of charge offs.
• Prepares reports of uncollectable items for charge off and prepares monthly and quarterly reporting.
• Reconciles assigned general ledger accounts.
• Serves as the primary contact person with local authorities in the pursuit of cash items collection.
• Prepares, Monthly EFT report, APR User Review, Verafin Case from Alert review, Weekly Processed EFT Claims review, Monthly Verafin Alert review, Monthly HELOC review, Monthly Verafin Under Threshold review, APR Invoice Recon, APR Monthly Recon, Negative Balance over $100.00 review.
• Maintain the utmost confidentiality in all aspects of this position. Performs all duties in accordance with prescribed regulatory compliance guidelines.
• Refer sales opportunities to other departments or bank affiliates in support of established objectives.
• Performs related and unrelated duties as may be required.

Qualifications

Education

• Bachelor's Degree in business, information systems or equivalent work experience is required

Work Experience

• 5+ years of demonstrated work experience in bank operations, fraud prevention or collections

Additional Requirements

• Ability to apply sound judgment, effectively solve problems and determine fraudulent activity consistently.
• Dedicated team player with the ability to communicate effectively with all levels within the company.
• Excellent organizational, interpersonal and communication skills are necessary.
• Must possess at least intermediate technology skills, including knowledge of word processing, database and spreadsheet applications.
• Must have schedule flexibility and be able to work extended hours and weekends

Equal Opportunity Employer, including disability/protected veterans