TRANSPORTATION OPERATONS MANAGER at Riverside Logistics – Richmond, Virginia

Provides oversite and operational support for transportation activities within a 3PL environment. Monitors and analyze operational results. Reports analysis results providing recommendations for corrective actions. Ensures transportation goals are in alignment with company strategic goals.

• Ensures the Vision, Mission, and Values of the company are the guiding principles of daily business practices.
• Manage transportation activities for LTL (Less Than Truck Load), small package, and truck load modes.
• Manage compliance with service level requirements, cost targets, and carrier guidelines for customer shipments.
• Manage and resolve issues involving service failures, rate discrepancies, and carrier exceptions.
• Manage carrier relationships to support cost and service objectives.
• Negotiate carrier contracts in alignment with company pricing and service level objectives.
• Perform carrier performance level evaluations.
• Implement corrective actions for performance levels not meeting performance level targets.
• Manage the TMS (Transportation Management System).
• Trian company personnel in the functions of the TMS.
• Coordinate with the WMS (Warehouse Management System) team for system integration.
• Manage new customer integration to the TMS.
• Generate and analyze TMS reports to support company objectives.
• Assist the Sales Team in setting freight profiles.
• Assist the Sales Team in developing rate proposals and transportation solutions.
• Provide customer support to resolve transportation issues.
• Develop and maintain transportation customer scorecards.
• Present transportation customer scorecard results in coordination with the Director of Transportation.
• Participate in customer meetings for performance reviews.
• Participate in business reviews for transportation results.
• Analyze transportation performance levels and implement corrective actions as needed.
• Identify areas for process improvement and present recommendations for change.
• Participate in special projects as needed for transportation related matters.

• Bachelor's degree in Supply Chain Management / Business preferred or equivalent experience in related field
• 7 – 10 years’ experience in transportation or 3PL logistics operations
• 3 – 5 years' experience managing LTL, small package, and truck load operations
• 3 – 5 years' experience carrier contract negotiations and relationships
• Experience with freight auditing and billing reconciliation
• Experience with EDI (Electronic Data Interchange) connectivity and carrier integration
• Demonstrate strong analytical skills
• Demonstrate proficiency in use of TMS platforms
• Demonstrate proficiency using Microsoft Suite of products (Word, Excel, Outlook, PowerPoint, Teams)
• Demonstrate effective written and verbal communication.
• Able to create and follow written and verbal instructions in English
• Be able to lift and or move items weighing up to 25 pounds