Client Support Specialist at Mid-South Ice House – Olive Branch, Mississippi

At Mid-South Ice House, our commitment to exceptional hospitality extends beyond our facilities—it starts with the people who support our clients every day. We are seeking a dedicated Client Support Specialist to join our team and play a vital role in ensuring our clients receive outstanding service and support. This position offers an exciting opportunity to be the frontline ambassador for our brand, helping to create positive experiences and lasting relationships.

The Client Support Specialist will be responsible for providing timely, professional assistance to our clients, addressing inquiries, resolving issues, and facilitating smooth communication between clients and internal teams. The ideal candidate will thrive in a fast-paced hospitality environment and be passionate about delivering exceptional customer service.

• Serve as the primary point of contact for client inquiries via phone, email, and in-person interactions.
• Respond promptly and professionally to client requests, questions, and concerns.
• Collaborate closely with operations and management teams to resolve client issues efficiently.
• Maintain accurate records of client interactions and follow-ups using company CRM tools.
• Assist with coordinating client reservations, event bookings, and service arrangements.
• Provide clear and helpful information about Mid-South Ice House services, policies, and offerings.
• Identify opportunities to enhance client satisfaction and communicate feedback to relevant departments.
• Support special projects and initiatives aimed at improving overall client experience.

• High school diploma or equivalent; associate degree or higher preferred.
• Minimum of 1-2 years experience in customer service or client support, preferably within the hospitality industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to handling client needs.
• Ability to multitask and manage time effectively in a dynamic environment.
• Familiarity with CRM software and Microsoft Office Suite is a plus.
• Professional, friendly, and approachable demeanor with a genuine passion for helping others.
• Flexibility to work varied shifts, including weekends and holidays, as needed.

• Competitive salary with opportunities for growth and advancement.
• Comprehensive training and ongoing professional development.
• Employee discounts on services and products at Mid-South Ice House.
• Supportive and inclusive work environment focused on teamwork and respect.
• Health and wellness benefits package available.
• Paid time off and holiday pay.

If you are passionate about hospitality and eager to make a meaningful impact by delivering exceptional client support, we encourage you to apply and join the Mid-South Ice House family.